Hello
I am having an issue since July 8th, thursday morning. my characters cannot go into the game. the load screen freezes. and if i manage to get in, my chars cannot use portals and hs, as when the load screen shows up, no progress happens on the bar and im returned to where i was with a msg saying ‘transfer aborted: instance not found’. im not sure whats cause this, but i saw someone in sw having the same problem as well, with the same surrounding circumstance. i used my alt to do some korthia rounds before reset, and after reset i used the same alt to do more korthia rounds and progress the campaign and got my SL flying, and then next day when i wanted to use portals with my main, i couldnt, with a msg saying ‘transfer aborted: instance not found’ same with hearthstone use. it would go into load screen, not load at all, and then return me to portal or whereever i was. i either cant get into the game with my chars or i can and they wont go past any portal. new chars dont go into the game either. i havent been able to make any progress these past few days, and am losing my game time. please help me!
Hello there,
This error is normally temporary, however it is persisting on specific characters for a long period of time, then we would recommend working through the troubleshooting below :
Should that not help, try using the Stuck Character Service option at the bottom of this page