Hello all, I am unable to connect to Battle.net for almost 10 hours, everytime I try to log in there is a message ‘’ Connection lost, please connect again ‘’. I have no clue why is it like that now. Would anyone please explain ?
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Hello IceDragon!
Sorry to hear you experienced this issue. Please follow these steps:
Hello sir, thank you for replying. I have followed the instructions as given but I’m afraid I still receive the same message.
My account name is : IceTea91 could you please check if I have been banned or what is the issue, please help.
Kind Regards.
Hello Ice! Are we talking the Battle.net app, or a classic game? If it’s a classic game, which game please?
Please collect your MSINFO
and a tracert
then upload here, and provide the link : https://pastebin.com/
If you’re not comfortable posting the information to pastebin/the forums please make a ticket here with the files attached instead :
Hey, it’s the classic game: Diablo2. Like I said earlier I do not use Bots or any hacks I understand that I’ve might have been changing characters etc… but I don’t understand why is that bad. I don’t have any files to provide you with I simply received an message saying that I can’t connect to Battle.net please try again. I have tried different realms and that’s the same story so I don’t really know what to do at this point.
i have the same problem …
I’m trying to send a ticket but I cannot obtain the tracerout file, I am doing everything as shown in the guide but it simple doesn’t allow me to get the information required to create a file.
I can’t connect to Battle.net on game Diablo 2
My account name is: IceTea91
Please give me an explanation if my account has been banned or deleted.
Kind Regards.
Hello again Ice,
Sorry my awesome Diablo Dragon, you’ll need to make a ticket to support here: https://eu.battle.net/support/en/help/contact/1204/ticket
Same for you VIrIuS 
I’m trying to send a ticket but I cannot obtain the tracerout file, I am doing everything as shown in the guide but it simple doesn’t allow me to get the information required to create a file.
I can’t connect to Battle.net on game Diablo 2
My account name is: IceTea91
Please give me an explanation if my account has been banned or deleted.
Like I said before, I am not using any bots nor map hacks, yes I might’ve been switching fast between my mule characters as I was trading with other members of community.
Like I explained before I have trouble with sending you this tickets which requires me to crate certain things I have never done before. only think I can provide is screen shot of the ‘‘Error’’ being shown.
Please check if my account: IceTea91 still exist.
At this point I would really appreciate any help.