我玩了一年多时间，创建了十几个角色，用来当储物箱，其中一个等级80+的主要角色，今天登陆游戏，角色全都不见了，如何恢复，希望给我一个解决方案。游戏没有删除过。有一段时间没玩，重新登陆角色都不见了
You can use a translation software to post in english here,
or use the asian forums:
I have been playing for more than a year, and I have created more than a dozen characters to use as storage boxes. One of them is the main character of level 80+. When I logged in to the game today, all the characters are missing. How to recover? I hope you can give me a solution. The game has not been deleted. I haven’t played for a while, and the re-login character is gone.