I have not been able to log into my characters for over 50 hours now. The fixes that have been done by devs seem to not be working for all players.
Tag: LordKesil#2802
Character: Kesilia
Server: Europe
Platform: Win 10
Time/Date your characters became stuck: around 8:30, 10/05/2021
Time zone: CEST
I have the same issue… super frustrating as I cannot play the game on either PC or Playstation. Its amazing how 30-40 EUR can be charged for a reskin of an old game and have even worse performance with such major bugs.
My single player is not working but multi is ok…
should we just wait ?
On a same boat over here… Past +14 hours of “Character already in game”. Making new character is impossible since first loading screen allways end in “Failed to connect”.
Blizz fix your shit!
Tag: Qurco#2724
Character: Spinneri
Server: Europe
Platform: PC
Most frustraiting thing is you cant eaven make ticket with this issue just be another post in this indicompanys tech forums… Nice one.
Made regular ticket in a “Purchase failure” part since this will become one.
Yeah, super frustrating, I really hope the devs are looking into this. I also got a reply on my support ticket today. They were friendly but could not do anything other than suggest that I ask for help here on the forums.
It’s not about get other players to help us here on the forums, but actual IT server maintenance guys to log into the server and purge stucked characters/data. May thay require put servers down for a while? well…
That being said, I’m also being stucked 4 hours and counting…
Tag: MelzasX#1607
Character: MelzasX
Server: Europe
Platform: Win 10
Time/Date 07-OCT-21 at 00:01 PM
Copy paste from ticket
"Game Master Lxxxxxxn here today! Thank you for your patience while your ticket was waiting in queue. I am happy to be able to address your ticket, you did the right thing in contacting us and I hope that this message finds you well today! 
Characters who disconnect from the game unexpectedly for any reason may temporarily become stuck online. The server should automatically remove any characters who become stuck within an hour. Please wait an hour and try logging in again.
If you receive this error message for longer than an hour, you can post on the technical support forums for more help.
We do not have any access to D2 characters to assist with this issue.
I know this is not the answer you’ve been looking for, but I still hope I was able to answer your questions and to explain the situation! If you need anything else, don’t hesitate to let us know."
So each one of us is here just waiting for miracle to happen? aka tech guys to wake up? last message was 6hours ago??? This is some bshit right here!
I’m locked out more than 3 days
Bruttal#2849
do something already
Yay! After 57 hours my problem seems to be solved! I hope this doesn’t happen again
57hours… Lets hope rest of get this sorted out atleast abit faster!
EDIT: My character is FIXED TOO! after 16 hours
borgalow#2435
eu
2 hours now,
pls dont let me break the 57hours record.
oke idk if conicidence or not but this helped me:
Ikhor#2832
EU
Bloqué depuis 2h
charackter in game from more than 1 hour
MERCILESS#21223
Hi Folks,
So this is indeed being actively worked on, you can see additional updates here:
Yours,
Arythwinn
this char is already in a game on the server in softcore. But in hardcore is fine. can create char and open games. how to fix it ?!
Gliedo#21395
Cannot create or join any multiplayer game. Perfect time for updates at 20.00 when people have time to play.
Hello, sorry, but I have the same problem as others: Character is already connected. I need this problem to be fixed. I payed for game. The game have to be played. If you have no posibility to play, this is not a game. But i bought a game, not something else. I dont need something else. Thank you in advance. Marvelou#2361
charackter in game from more than 1 hour d2 resurected
MERCILESS#21223
Me too Tyreen#2537 … character already ingame and cannot connect with other chars
Server: EU
have the same issue for more then 4 houres now. tyryal#2753