Black screen with HUD/music+mouse working

This is similar to the issue featured here:

It’s different in that I’ve never been able to actually play.
Here’s a link to a screenshot of what I see: prnt.sc/21y723p

Launching it works fine but once I enter I immediately get the black screen “with the d2r logo burning in the bottom right of the screen. the sound keeps playing, i can move my cursor or pause with esc, but the image never comes back.”

I have the same problem after the new patch!!!

Hello,

As previously quoted this is a known issue under investigation. However, if you cannot get past the black screen at all in the majority of the cases we found players to be under the minimum requirements for the game.

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Diablo III works great on this PC
Very new fairly powerful.
Windows 10
Nvidia Quadro K1200
Core i7 Comet Lake 8-core 3.8Ghz
64GB DDR4
2TB SSD

Any ETA on when we can expect a patch? Currently the game is unplayable on a very capable machine that crunches through other games just fine.