Connection problem

Technical Support
1

hello ppl,
I have a problem connecting to the game. I press the start button, Battlenet says that the game has started and that’s it. Nothing else happens. Other games work fine. 2 weeks ago I tried to write to technical support and still have not received a response. can anyone help solve the problem? since Blizzard technicians don’t know how to solve such problems?

1 Like
2

Hey there,

So I looked into you not receiving a response from a previous post/ticket submission. I did not see any other posts on these forums from you and I see no tickets every being submitted. Even if the ticket was cancelled it still shows up to us and there is nothing here.

My guess is if you tried to create a ticket it was never actually submitted. Or if you have multiple battle.net accounts it was sent from another account.

As for the issue you are reporting, it is typically caused by something interfering with the game launch more than any sort of connection issue.

Software conflicts are typically the core issue here.

So I don’t have any information about your system so these will be pretty generalized troubleshooting steps.

  1. Ensure Windows is up to date by manually checking for updates instead of just letting windows automatically update.
  2. Ensure all drivers are up to date including system, GPU, Audio, Network. It is best to check with the maker of that particular hardware.
  3. Make sure your system meets the minimum requirements.
  4. Try running your system in selective startup mode: Blizzard Support - Closing Background Applications
  5. Create a new administrator account: Blizzard Support - Creating a New Administrator Account

Once the account is created, shut down the computer, wait 60 seconds, restart, log into the new profile and try the app/client.

If that doesn’t solve the issue, then I recommend attempting another ticket submission, with an msinfo attached for further investigation. (instructions for collecting that msinfo report will be on the form.)

Click your name at the top right of this page, click support, click contact support. Fill out the form and submit. You should then see it as an active ticket under the My Tickets section.