Hey there,
So I looked over the dxdiag and I noticed a few potential issues.
First it appears the dxdiag itself failed on the previous attempt:
" DxDiag Previously: Crashed in Direct3D (stage 2). Re-running DxDiag with “dontskip” command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information"
It also did not include all of the details for your GPU which could indicate an issue with those drivers or a larger system issue that also affected the Dxdiag.
I also noticed a large number of 141 LKE errors, these again relate to the GPU and suggest a driver issue.
Finally I see
Fault bucket , type 0
Event Name: BEX64
Response: Not available
Cab Id: 0
- Problem signature:
P1: NoiseCancelingEngine.exe
P2: 1.0.0.19
P3: 63355b93
P4: StackHash_ac46
P5: 0.0.0.0
P6: 00000000
P7: PCH_12_FROM_ntdll+0x000000000009F7A4
P8: c0000005
P9: 0000000000000008
P10:
This appears to typically be found in ASUS software suites (Armory, RoG etc…) It relates to Audio and your issue description mentions audio issues. So likely related though it may just be another symptom and not the source of the issue.
The first step would be to reinstall your GPU drivers.
Then reset the in game user options:
- Right click Windows Start, Open File Explorer
- Navigate to C:\Users'Windows User Name’\Saved Games\Diablo II Resurrected
- Delete the Settings.json file
- Empty the Recycle Bin.
Put your system into selective startup mode: Blizzard Support - Closing Background Applications
Retest. If the issue persist then:
Create a new administrator account: Blizzard Support - Creating a New Administrator Account
Once the account is created, shut down the computer, wait 60 seconds, restart, log into the new profile and try the app/client.
If that doesn’t solve the issue, then I recommend submitting a ticket with an msinfo attached for further investigation. (instructions for collecting that msinfo report will be on the form.)
Click your name at the top right of this page, click support, click contact support.