Hello, three days ago I bought the game Diablo 2, after 3 days the crashes started, the first crash was supposedly with an error when teleporting to the city, the rest are just when you try to enter the game from the character selection page, it doesn’t let you go further than selecting a character and immediately closes the game
Hey there,
I checked to see if I could find any crash report information from your client and there wasn’t much other than this is an access violation crash. Essentially the game client needs access to data or a system resource and can’t get it.
Drivers being out of date, corrupt client data or conflicts with other software on the system are going to be your typical causes of something like this. Without more detailed information about your system/setup the community here can only offer general advice.
First make sure Windows is up to date as well as checking with the manufacturers of your system/system board and gpu for driver updates.
Let’s reset the in game user options:
- Right click Windows Start, Open File Explorer
- Navigate to C:\Users'Windows User Name’\Saved Games\Diablo II Resurrected
- Delete the Settings.json file
- Empty the Recycle Bin.
We will want to run the repair tool on the game client: Blizzard Support - Repairing Battle.net Games
Try running your system in selective startup mode: Blizzard Support - Closing Background Applications
Create a new administrator account: Blizzard Support - Creating a New Administrator Account
Once the account is created, shut down the computer, wait 60 seconds, restart, log into the new profile and try the app/client.
If that doesn’t solve the issue, then I recommend submitting a ticket with an msinfo attached for further investigation. (instructions for collecting that msinfo report will be on the form.)
Click your name at the top right of this page, click support, click contact support.
I have similar issue on my xbox series X. Everything worked fine until about 2 - 3 weeks ago. The suddenly I wasn’t able to create game online anymore. I can join other peoples games but I cant. Nor ladder or non-ladder. I can play offline. However it works excellent on my laptop. I have reinstalled the game on my console to se if that does it. I bought a 10m long ethernet cabel to se it it was my wireless connection that was the issue. Cant seem to access this problem from my end in any way.