Game not launching, recent reinstall

Technical Support
1

Hi there, trying to get this game working again after a long time.

I played a bit on launch but have had it uninstalled for a good while.

After reinstalling and attempting to launch the game by clicking the “Play” button the button will indicate “Launching”, then “Now Playing” before switching back to “Play”.

When attempting this no process for D2r can be seen to start in Task Manager.

When trying to launch from the .exe a process starts but quickly closes.

I have:

  • checked firewall settings
  • Updated graphics drivers
  • Reinstalled the game
  • repaired game files

Any guidance on how to get it going would be appreciated, I can’t find any other threads with fixes that have I haven’t tried.

1 Like
2

Hey there,

The game launching and closing without error typically means something on the system is preventing the game from launching properly. I have a few things you can try.

Try doing an extended power cycle on your system. Turn off all devices including the modem. Wait 30 minutes, turn on the modem, wait 5 minutes, turn on any network devices, wait 2 minutes, turn on your computer and try the game.

In some cases there is a corrupt or misconfigured setting within the router or modem. We cannot say what that might be offhand but the easiest way to resolve these conflicts would be to factory reset the router and/or modem.

You may need to look up your specific model for the steps on how to do this and in some rare cases you may need to have this done by the ISP. Feel free to reach out to them for assistance if necessary.

Let’s manually clear the Battlenet Desktop Application and all supporting data from the system. This will not remove existing game clients.

  1. Open file explorer/file manager (Right Click Windows Start)
  2. Navigate to the folder where the desktop application would normally be installed. Delete that folder if it exists (usually program files x86)
  3. Type the following into the address bar (not the search bar): %APPDATA% and press enter.
  4. Delete the Bnet and blizzard folders inside the appdata folder if they exist.
  5. Repeat steps 3 and 4 with %PROGRAMDATA% %LOCALAPPDATA% and %TEMP%
  6. Empty the recycle bin.
  7. Now reinstall the app to the C: Drive.

Try running your system in selective startup mode: Blizzard Support - Closing Background Applications

Create a new administrator account: Blizzard Support - Creating a New Administrator Account

Once the account is created, shut down the computer, wait 60 seconds, restart, log into the new profile and try the app/client.

If that doesn’t solve the issue, then I recommend submitting a ticket with an msinfo attached for further investigation. (instructions for collecting that msinfo report will be on the form.)

Click your name at the top right of this page, click support, click contact support.

1 Like
3

Thanks for the help!
Unfortunately I had no luck with these avenues so I’ve put in a support ticket.

Cheers