While i could understand minor “rollback” in minutes/hours during weekend crashes, why some of us get our characters ROLLED BACK BY WEEK OR MORE of progress?
I had lvl 84 sorc farming endgame. Yesterday i logged in and its lvl 61 at start of hell. Not only the XP and game progress, but all the farmed gear, all items in personal stash (including runes, keys, essences, skill charms…) is also GONE. And that character was not even online during weekend crashes.
And there are many reports of endgame characters being rolled back like that even into their 20 or 30 lvls.
Why tech support is ignoring it?
Why ingame ticket got deleted with no response?
Why you have so old and outdated saves stored, while all the saves from past week are gone?
And most importatly, WHY SHOULD I KEEP PLAYING THIS GAME IF YOU CAN DELETE ALL MY PROGRESS LIKE THIS without nothing mire then silence/we dont care?
I had to bring this to wider audience since Blizzard is ignoring gamebreaking issuess in hope it will just disappear.
9 Likes
Same situation, went from level 86 to 54. No explanation or anything on their part.
Makes me loose faith in playing the game if this can happen at any time without even an apology
i lost all my chars i hope they will come back otherwise im done with d2r and will email blizzard for refund that broken game
Lost a few hours doing HC Anya in hell, then I nerve wrackingly managed to kill the ancients alone… Guess what, all XP and quests gone, no waypoints… nothing.
This has to stop…
This is even on US forums. Also being absolutly ignored by Blizzard. Brilliant company, brilliant game.
I dont understand how some of us get a character rollback on a random char meanwhile nothing happens to other players who can happily play and they wonder why we hate so much…
And here i was going to complain that i lost a pul rune i’ve been searching for with only a few hours of progress gone. you guys had it much worse.
still pretty shitty way to make the game like this where you can go about your business ingame while unbeknownst to you the servers are down so nothing gets saved.
could atleast get some form of notificaiton or get logged out automatically or better yet, have stable servers.
Crashing server or not, rolling back character that wasnt online during crash, and rolling it like 100 saves back to its prehistory era is unacceptable.
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I wasnt even either online when the rollback started… I had 2x lvl 62 chars, druid and necro. The druid was the latest i was on and the necro i havnt touched in 1 week, yet its the necro that got rollbacked… why the necro…? Why not the druid? Why not my lvl 9 char …why not all? Dont understand.
That seems to be same for all of us, just old, high level character suffering huge rollback while alts were untouched.
And not a single word of explanation nor a promise that it wont happen again in future as they dont care at all about what they have done. So why play if they could do this anytime they wish with zero consequences for them?
is it possible u traded smth on lvl 61 that made u needed to be rolled back? i didnt tradet anything in online games so far - an so far i head no issues with rollbacks
anyway im sorry for all of u: maybe ur char was just saved in the same array of accounts as anyone who needed to be rollbacked - an now u suffer
I play SSF. Never have been in any contact with other players. Not even thru ingame chat.
Also, that rollback would be meaningless, as few items that i threw to alts (my lvl11 necro has carin, trangoul chest or dead crown still in personal stash) due to stash space limits are unafected by that rollback. So even shady trades could be easily “hidden”.
I was only on my necro once or twice to switch around items in the stash… thats all. Does that make him rollback-worthy?
Its lovely when you write a long note for support and at the end, the support categories ends with a text:
“Try the following:”
We cant help you, sorry.
No option gives u the possibility to get a response from an employee from support.
Why cant i write to someone…?
They are saving your time. They would just delete your ticket with no response.
well it was only a guess with the items - anyway its been while but ur chars are saved in big table of chars - together with other chars - those are called arrays - so it could be in ur table was one char who needed to be rollbacked - this would lead to loading an old saved table - which could also include u 
RIP D2jsp users and other trade communities that this happened to. Sorry for your loss!
yeah sounds unlikely they woundnt store chars according to accounts
i just tried giving u any explanation - but my coding knowledge is as old as i am an suffered over the years from abuse of alcohol an drugs
but how else could u explain ur unluck while i found harle like 2 hours before the last server crash an havent lost any progress so ar except from some minor lvls on day 2
anyway - i feel u - need a hug?
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Feels like being robbed… sort of…
I feel like, cant they give atleast the levels back… but they wont do that to a hundred-thousand players…
Is it silly to want something back? Like some form of compensation from blizz? like a really rare item or something…?
Feels really douchy from blizz to just say sorry, lvl again