Yesterday the game worked flawless. But today when i started it the screen goes black but still with sound.
Hey there,
A Blackscreen usually indicates either a driver issue, or some program/overlay interfering with the game client itself. The following steps should help.
- Make sure Windows is fully up to date, by manually running the update checker under settings/updates (right click the start button)
- Make sure your GPU drivers are up to date from either Nvidia, AMD or Intel depending on what your GPU is. (Both GPUs if you are running both an integrated and dedicated GPU.)
Let’s reset the in game user options:
- Right click Windows Start, Open File Explorer
- Navigate to C:\Users'Windows User Name’\Saved Games\Diablo II Resurrected
- Delete the Settings.json file
- Empty the Recycle Bin.
Try running your system in selective startup mode: Blizzard Support - Closing Background Applications
Create a new administrator account: Blizzard Support - Creating a New Administrator Account
Once the account is created, shut down the computer, wait 60 seconds, restart, log into the new profile and try the app/client.
If that doesn’t solve the issue, then I recommend submitting a ticket with an msinfo attached for further investigation. (instructions for collecting that msinfo report will be on the form.)
Click your name at the top right of this page, click support, click contact support.