All my previous data is gone

I’ve recently downloaded Diablo 4 again on Xbox (I bought it previously) and all of my saved data is gone, like 8 characters and ALL of my items and purchases such as mounts etc. When I go to the game and look at the tiger mount that comes with Vessle of Hated it tells me to buy the game, but I clearly have the game??

Please can someone help as I’ve basically lost everything.

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