Blocking access to game

Technical Support
1

yesterday the game was updated once again (the update process is endless). After that I did not try to enter the game. And this morning I received a letter in the mail that I was using malicious software. I know that there is turbohood but I have never used it!!!
I believe that blocking my access to D4 was unlawful!

9 Likes
2

I was blocked for using third-party software, but I did not use third-party software

5 Likes
3

Same. after this patch

1 Like
4

I have the same thing, what should I do in this situation?

1 Like
5

After the update, such a problem

1 Like
6

Same here, after update

1 Like
7

was someone able to solve the problem and restore access??

1 Like
8

no yet. waiting…support doesn’t answer

3 Likes
9

Im joining ! Few hours after patch got Ban for Third-party soft…
Never used any…

Bought a new PC for thousands $$ 2 days ago - especially for D4… Mamamia ! Im smashed.

2 Likes
10

Are u got radeon? ATI driver?

11

Yep Radeon with Adrenalin Edition driver

Allso Logitech G Hub - but Diablo 4 profile is empty…

12

Think it’s a seed of problem. Coz i got same

1 Like
13

Seed or not… But i really hope they find out what’s wrong… Cuz its kinda stupid - get to get a BAN for drivers…

2 Likes
14

Today after the update the Diablo IV account was blocked for using malicious software. I play on steam deck.

15

the support answered me and said that the ban would not be lifted

16

Did everyone get that answer?

1 Like
17

Support
Hello,

This action was performed in accordance with our License Agreement and the game rules ( Blizzard's In-Game Code of Conduct - Blizzard Support ), the provisions of which are read and agreed by all players before the start of the game. These terms and conditions of use allow us to maintain a healthy gaming atmosphere for all players.

The text of the License Agreement Battle.net can be found on the page https://blizzard.com/company/legal/eula.html

With respect,

Support Service
Blizzard Entertainment Europe

18

Hello there,

@Blizzard, please comment on why there was such a wave of unjust bans after the update?

3 Likes
19

Oh great. A canned response without naming the offending software so you can investigate the situation.
I would expect this to end up in logs. Any of you have anything in there that says something along the lines of “found offending.exe which is banned”?

1 Like
20

Perhaps they don’t have competent supports on site right now… and those who are in charge don’t understand anything of what needs to be done and how to work

1 Like