Dear Blizzard Support Team,
I have encountered an unexpected issue in Diablo 4. While playing on Hard difficulty (not Hardcore), two characters were deleted from the account after their deaths. This occurred while playing co-op mode on one console. The deleted characters were at level 14, and now the game only allows the creation of new characters.
Could you please investigate the situation and clarify why the characters were deleted? If this is a bug, I would appreciate assistance in restoring the characters. Thank you for your help!
Best regards,