Common Technical Issues and Solutions

Howdy, all!

This thread is a go-to resource for some of the most common technical issues you may experience with Diablo IV. Each of the following goes over types of technical problems and links to troubleshooting resources.

Before troubleshooting the problem, we suggest checking the Breaking News and @BlizzardCS EU Twitter account for known issue information. If they do not provide information on your problem, follow the troubleshooting below.

PC Technical Resources

Console Technical Resources

Need more help?
Technical issues are frustrating to try and diagnose on your own. Fortunately, we have both a helpful community and support staff who can help locate the problem with you. If you prefer to troubleshoot with the community and blue posters, or see if anyone else is having similar issues. Start a thread with this information:

All Technical IssuesConnection or Installation Issues

Note that not all threads may receive a thread a reply from support staff. If you need immediate one-on-one help from a Game Master, you can submit a ticket . When submitting the ticket, make sure you include all the information as well as a copy of an MSINFO file if you’re playing on PC.

Please do not attach full MSINFO files to your forum posts.

Thank you.

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