Constant Crash: unable to retrieve necessary data

Technical Support
1

Data Retrieval Error

Diablo IV was unable to retrieve necessary data. Please check your network connection.

What I’ve tried/considerations:

  1. I use Windows Defender (not Kapersky, which was linked to a few issues about blocking connection in towns) - i was using BitDefender, uninstalled it and still have this issue,
  2. My game is installed on an internal MVME SSD,
  3. I have Scanned and Repaired it (on Battle.net) 3 or four times - no corrupted files,
  4. It happens on my normal connection and when using my VPN,
  5. It only started happening in the last week or so. I have played every season so far an not had this issue until now.

Help would be much appreciated (As i am actually enjoying this season).

3 Likes
2

im getting the same issue and its so frustrating, cant play or enjoy the game.

1 Like
3

I’m getting this same error on my Steam Deck. The game ran fine this morning, but not even 5 hours later, it crashes on me with this message. I’ve tried verifying the files on Steam, and it’s telling me they’re fine. My WiFi connection is fine. I’m literally 2 feet from my box and it had no problem downloading the update immediately before I tried launching the game just now.

2 Likes
4

I am getting this right now, I just updated via steam, but played for hours this morning.

1 Like
5

I was too. Windows had 3 big updates waiting. I installed them and now it’s working again.

6

Same, cant play.
I have tried a lot of thing but nothing, i think is not our fault.

7

Just started having this same issue. Windows defender too.
Nothing seems to work. Please help

1 Like
8

I played this morning fine. Then came back and was getting the error constantly. I checked under updates and had the following pending:
2023-11 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 23H2 for x64 (KB5032007)
2023-11 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5032190)

After installing I tried again and it downloaded data for about 10 min and then launched.

1 Like
9

I’m starting to have this issue today after the new patch

10

Patched, then got crash message, now I updated windows, reopened steam and I’m getting “downloading content” again…will see if this works

11

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