Constant crashes in D4

Technical Support
1

Hey guys,

I recently started D4 again after season 1 and now I’m getting constant crashes on my PC client. Every 30 mins to an hour. On my switch it works fine.
I tried updating the drivers, no avail. I tired also the “-disableds” argument in the client, but it still continues to crash.
Anyone has similar issues? It’s very annoying as it happens almost every time I’m about to finish a dungeon.
Edit:
Also to add I’m getting the Blizzard popup window to send or close every time it crashes. Does not freeze immediate crash and that window pops up.

4 Likes
2

Have the same problem here…And i can’t open a ticket still…

3

Same thing here as well. For me the problems started after the 1.3.5-patch. Tried the -disableds argument, but that didn’t help. Some posts suggests it’s a virtual memory problem and that changing the swap file in Windows should help. But since I’m playing through Geforce Now I don’t have access to change this.

4

same here half an hour up to 1 and crash incoming mostly when I engage teleport…

5

Same here and its on both Xbox and pc

6

Find a LocalPrefs.txt file, seems on C-drive files Diablo IV folder delete it restart game and game makes new one no more crashing.

7

I also got lots of crashes after the new RT patch. When reading thru the debug file, it seems like the GFX suddenly are reported as missing…!

Blockquote
|E 2024.04.17 22:41:30.638806|[Game] pm_dx12::Device::map: Map Failed - Error : DeviceLost, SystemCode : 0x887A0006 (DXGI_ERROR_DEVICE_HUNG)|
|—|—|
|I 2024.04.17 22:41:30.638833|[Game] [DRED] queue: list: lastOp: OP_SETMARKER|
|I 2024.04.17 22:41:30.638840|[Game] [DRED] queue: list: lastOp: OP_SETMARKER|
|I 2024.04.17 22:41:30.638846|[Game] [DRED] queue: list: lastOp: OP_SETMARKER|
|I 2024.04.17 22:41:30.638852|[Game] [DRED] queue: list: dlss_g command list lastOp: OP_INVALID|
|I 2024.04.17 22:41:30.638858|[Game] [DRED] queue: list: dlss_g command list lastOp: OP_INVALID|
|I 2024.04.17 22:41:30.638863|[Game] [DRED] queue: list: dlss_g command list lastOp: OP_INVALID|
|I 2024.04.17 22:41:30.638868|[Game] [DRED] queue: list: lastOp: OP_SETMARKER|
|I 2024.04.17 22:41:30.638873|[Game] [DRED] queue: list: lastOp: OP_SETMARKER|
|I 2024.04.17 22:41:30.638884|[Game] [DRED] queue: list: game command list lastOp: OP_SETMARKER|
|I 2024.04.17 22:41:30.638889|[Game] [DRED] queue: list: dlss_g command list lastOp: OP_INVALID|
|I 2024.04.17 22:41:30.638894|[Game] [DRED] queue: list: game command list lastOp: OP_SETMARKER|
|I 2024.04.17 22:41:30.638901|[Game] [DRED] queue: list: game command list lastOp: OP_SETMARKER|
|I 2024.04.17 22:41:30.638906|[Game] [DRED] queue: list: game command list lastOp: OP_SETMARKER|
|I 2024.04.17 22:41:30.638911|[Game] [DRED] queue: list: game command list lastOp: OP_SETMARKER|
|I 2024.04.17 22:41:30.638917|[Game] [DRED] queue: list: Internal DXGI CommandList lastOp: OP_SETMARKER|
|I 2024.04.17 22:41:30.638922|[Game] [DRED] queue: list: pacer command list lastOp: OP_DRAWINSTANCED|
|I 2024.04.17 22:41:30.638927|[Game] [DRED] queue: list: pacer command list lastOp: OP_DRAWINSTANCED|
|I 2024.04.17 22:41:30.638932|[Game] [DRED] queue: list: dlss_g command list lastOp: OP_INVALID|
|I 2024.04.17 22:41:30.638953|[Game] [DRED] queue: list: Internal DXGI CommandList lastOp: OP_SETMARKER|
|I 2024.04.17 22:41:30.638959|[Game] [DRED] queue: list: Internal DXGI CommandList lastOp: OP_SETMARKER|
|I 2024.04.17 22:41:30.638964|[Game] [DRED] queue: list: lastOp: OP_INVALID|
|I 2024.04.17 22:41:30.638969|[Game] [DRED] queue: list: lastOp: OP_SETMARKER|
|I 2024.04.17 22:41:30.638974|[Game] [DRED] queue: list: lastOp: OP_SETMARKER|
|I 2024.04.17 22:41:30.638977|[Game] [DRED] queue: list: lastOp: OP_SETMARKER|
|I 2024.04.17 22:41:30.638980|[Game] [DRED] queue: list: lastOp: OP_SETMARKER|
|I 2024.04.17 22:41:30.638982|[Game] [DRED] queue: list: lastOp: OP_SETMARKER|
|I 2024.04.17 22:41:30.638991|[Game] [DRED] queue: list: dlss_g command list lastOp: OP_SETMARKER|
|I 2024.04.17 22:41:30.638996|[Game] [DRED] GPU page fault va: 0000000000000000|
|E 2024.04.17 22:41:30.639000|[Game] [Prism] pmDevice::Map() - DeviceLost|
|E 2024.04.17 22:41:30.639003|[Game] [Prism] Device removal detected.|

Blockquote

I can assure You… I don’t rip out my GFX during gaming…
The crashes occur randomly. Also, the framerate are much more variable and unstabil than before. Resolution: 4K, settings High, no RT, max FPS:144.

RTX 4070, i7 3960X, 32 Gb RAM, game stored on 1 TB m.2 SSD.

8

Exactly the same issue… Quite frequently the game crashes especially when using Teleport to another location in the game… Is there a patch soon to fix this? Latest Report ID I got C5535733-FD62-4627-9DDE-058EDE851384

3 Likes
10

Game crashes after teleporting, message run out of memory (16gb), tomorrow 48gb, lets see what happens.