D4 Ultimate Edition Purchased, Battle Net telling me I can't play yet

Technical Support
1

per the title, I have Ultimate Edition, I have restarted BN (mutliple times), but it isn’t letting me play.

I’m UK based, and stayed awake late to get in early :frowning:

13 Likes
2

Me too. Still saying “This Game cannot be played yet”

3 Likes
3

I am in the same boat

2 Likes
4

You have to close down battle.net and open it again, I did and then it worked for me.

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6

maybe it’s slowly rolling out then and I just got lucky. Sorry guys

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7

I’ve tried restart multiple times. I even closed all the BN items from Task Manager. No luck so far.

I’m UK based, in case regional info is useful to anyone.

No need to be sorry, I’m glad for all who are in and slaying already.

I just want to join the mayhem asap :slight_smile:

1 Like
8

I am also UK based and I got access as of 00:05. But I got friends having the same issue atm

9

Same issue here. Im trying a reinstall hopefully that works

10

Same here, even restarted the pc.

11

Under game version in BN what does yours say?

12

My version is 1.0.2.42016

Battle net also wanted to update (so I did that).

BN version 2.21.2.14215

13

Same here, pre installed yesterday and the ‘play’ button is just not active.

14

I mean does it say DIablo IV or Diablo IV delux?

15

Same issue here. max version…

16

Just says Diablo IV, no indication of deluxe or ultimate. I did check my account on Bliz, and it shows my purchase there.

Interestingly I have an XBox pre-order for ‘normal’ as well.

2 Likes
17

Pre-downloaded the game 2 hours before release. Having the same issue at this time still. Restarting Battle NET doesn’t help. The button is “dark” and inactive.

2 Likes
18

Same here - D4 Ultimate but the button is greyed out. Restarting BNet hasn’t helped.

19

Same here, Ultimate edition…

1 Like
20

I got mine to work, in the top left of the battle.net screen/app on PC, there is a button when you hover over it says ‘Battle.net’ menu, this had a green highlight on it asking me to click it to update battle net, did it and now can press the play button.

21

Same here. Restarting Battle.net does not help. Expected release date is still displayed as “6/6/23”. 23 minutes after launch…

1 Like