Hello, I played as a barbarian in season 3. I acquired the Azurewrath sword and it was on my transmog list. However, after this character moved to the eternal realm, this item disappeared from my transmog list. I noticed that because i liked that item and i was using it. I’m not sure if it’s related to the topic but when I started the game with this character the game crashed once first. When I entered the game again, this character was with the default appearance of the weapons used. I don’t know if any other items have disappeared from my transmog list as well, but the situation seems disturbing considering that cosmetic collection is valuable in Diablo games.
Note: I’m not sure if this issue occurred after the character moved to the eternal realm because after completing season 3, I didn’t log in to play the game until season 4 started. So this situation may be due to any update after I finished season 3, or it may have occurred when season 4 started.