Disappeared Transmog Item

Hello, I played as a barbarian in season 3. I acquired the Azurewrath sword and it was on my transmog list. However, after this character moved to the eternal realm, this item disappeared from my transmog list. I noticed that because i liked that item and i was using it. I’m not sure if it’s related to the topic but when I started the game with this character the game crashed once first. When I entered the game again, this character was with the default appearance of the weapons used. I don’t know if any other items have disappeared from my transmog list as well, but the situation seems disturbing considering that cosmetic collection is valuable in Diablo games.

Note: I’m not sure if this issue occurred after the character moved to the eternal realm because after completing season 3, I didn’t log in to play the game until season 4 started. So this situation may be due to any update after I finished season 3, or it may have occurred when season 4 started.

Hello. . Nobody reads my bugs and no one is helping. Before season 4 i had 4 SPARKS on ETERNAL real saved for 1 unique and in stash lots of uniques that i didn’t disenchant. Now with the start of season 4 all my SPARKS that i saved are GONE. Please give me back my 4 sparks it’s not fair. If i had saved the items in stash i would have had 4 extra sparks. Please help.

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