Fixed: Bluetooth audio cutting out in Diablo 4 and Windows 10

Hi all, I saw many people were having ‘audio cutting out’ in Diablo 4, like I did with my JBL LIVE660NC headset. But I found the issue was not with Diablo only, it was a general Windows 10 issue. I found this solution on a Microsoft forum by [DriRSantos] that worked for me; nothing else worked! I hope this helps some of you also.

"[DriRSantos](answers microsoft com)

Replied on December 3, 2020Report abuse

I have the same issue on a Dell Inspiron 7460. It started after the last Windows 10 update in November, Windows 10 version 20H2. And my headphones are Sony WH-1000XM4.
The headphones always worked very well, now it stuttering and don’t stop, becoming terrible to listen to anything.

The suggestions made here did not work.

I found a solution on the web, if you would like to try, but this fix disable the option to use the headphones as headset:

"Press the Windows key and start typing “control panel” to find the icon to open the Control Panel. (As of the time of writing, Windows 10 does not have a way to change this setting via the new ‘Settings’ interface.)

  1. Find ‘Devices and Printers’ and double-click it.
  2. Find your paired headphones. The icon may not look like your headphones, but hopefully you should be able to find it.
  3. Right-click the icon and select ‘Properties’.
  4. Select the ‘Services’ tab at the top.
  5. Under ‘Bluetooth Services’, if ‘Hands-free Telephony’ is checked, uncheck it.
  6. Click OK.

The audio may cut out as it saves the new settings (you may need to adjust your volumes in the Volume Mixer)"

For me is working fine after I made this change. Hope you find a solution."

Game on!

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