Freezing when open menus

Constantly every 4-5 minutes when I open the invertory or teleport to another city or go to sell and click merchant or just press esc, the screen freezes for 20 sec-1 min. I have had this on PTR and reported it, nothing back in response.
What I did:
Fresh win 11 23h2 version installed
Latest AMD driver: 24.9.1
The game on SSD
I turned off hardware accelariton in the launcher, turned off cross-play, lowered the resolution to the lowest. Changed the cursor and font sizes. Nothing helps.

Please help, i dont know the solution, and Fortunately I didn’t buy the DLC yet

could be an issue with win 11, if you have access to win 10 then check it there, i presume its os thing.

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