Frozen quest mobs and the character editor

HI few things i would like to mention.
1.Skosgnen Region North coast on the map one of dungeons is displayed as uncler therefore stuck been like it over 2 days - the is a mob in that dungeon - cannot be killed tried everything.
2. cannot buy items from the shop separate instead of the while set, also there is none scythe for necro class in the shop therefore pointless to buy sets for me.
3.Last thing - ppl i play with and me as well would like to change character appearance- such as face,hair color etc after we started already, maybe could be sold like an item in a shop as many of us are desperate to do it instead of leveling up another character.

Kind Regards.