Hello!!
My game crashes randomly often withing a couple of minutes after teleporting. I get different messages but this is the latest one:
| I 2023.07.20 18:58:12.434869 | [WarpManager] Portal completed |
|---|---|
| I 2023.07.20 18:58:32.093309 | [Game] ClientConnect |
| I 2023.07.20 18:58:32.159194 | [Game] Computed solution to server puzzle |
| I 2023.07.20 18:58:32.237731 | [Game] Server Transition prefetch/preload starting on frame 104175 |
| I 2023.07.20 18:58:32.422179 | [Game] Initializing client world Sanctuary_Eastern_Continent… |
| I 2023.07.20 18:58:35.921278 | [Game] Server Transition completed on frame 104364 |
| I 2023.07.20 18:58:35.996456 | [Game] Client: sHandleDisconnect |
| I 2023.07.20 18:58:35.997935 | [Game] ClientDisconnect |
| I 2023.07.20 18:58:35.997953 | [Game] ConnectionBase::Disconnect |
| I 2023.07.20 18:58:35.998292 | [Game] Client Disposed world 1048576. |
| I 2023.07.20 18:58:57.333856 | [Game] ClientConnect |
| I 2023.07.20 18:58:57.400877 | [Game] Computed solution to server puzzle |
| I 2023.07.20 18:58:57.468249 | [Game] Server Transition prefetch/preload starting on frame 105561 |
| I 2023.07.20 18:58:57.554262 | [Game] Initializing client world Sanctuary_Eastern_Continent… |
| I 2023.07.20 18:59:00.733422 | [Game] Initializing client world Limbo… |
| I 2023.07.20 18:59:00.733542 | [Game] Client world initialized Limbo (1572864)… |
| I 2023.07.20 18:59:02.451192 | [Game] Server Transition completed on frame 105793 |
| I 2023.07.20 18:59:02.522328 | [Game] Client: sHandleDisconnect |
| I 2023.07.20 18:59:02.523211 | [Game] ClientDisconnect |
| I 2023.07.20 18:59:02.523231 | [Game] ConnectionBase::Disconnect |
| E 2023.07.20 18:59:02.524184 | [Game] HandleDisconnect: SpawnMarker preload data is not empty on disconnect! |
| I 2023.07.20 18:59:30.289014 | [Game] Input method changed |
| I 2023.07.20 18:59:34.780929 | [Game] Input method changed |
| I 2023.07.20 18:59:37.578534 | [Game] Input method changed |
| I 2023.07.20 18:59:38.045301 | [Game] Input method changed |
| I 2023.07.20 18:59:38.145953 | [Game] Input method changed |
| I 2023.07.20 18:59:38.784305 | [Game] Input method changed |
| E 2023.07.20 18:59:49.701091 | [Game] pm_dx12::Device: Map Failed - Error : DeviceLost, SystemCode : 0x887A0006 (DXGI_ERROR_DEVICE_HUNG) |
| E 2023.07.20 18:59:49.701108 [Game] [Prism] Buffer pmUploadStream::Reserve() - DeviceLost, Device removed reason : S_OK | |
| E 2023.07.20 18:59:49.701113 [Game] [Prism] Device removal detected. |
I 2023.07.20 18:59:49.701429 [Crash] GetLastError() = 0
The operation completed successfully.
E 2023.07.20 18:59:49.701405 [Game] pm_dxgi::Instance::Present: Present Failed - Error : DeviceLost, SystemCode : 0x887A0005 (DXGI_ERROR_DEVICE_REMOVED)
I 2023.07.20 18:59:49.701723 [Crash] Thread ‘SNOFilesAsyncHelper’ handling fatal error
E 2023.07.20 18:59:49.701727 [Game] [Prism] Present Failed - Error : DeviceLost, SystemCode : 0x887A0005 (DXGI_ERROR_DEVICE_REMOVED)
E 2023.07.20 18:59:49.701742 [Game] [Prism] pmCmdQueue::Present() - DeviceLost, Device removed reason : DXGI_ERROR_DEVICE_REMOVED
I 2023.07.20 18:59:49.703132 [Crash] UnhandledExceptionFilter
I 2023.07.20 18:59:49.703485 [Crash] Crashed thread: ‘SNOFilesAsyncHelper’ (0x3dbc)
I 2023.07.20 18:59:49.703784 [Sigma] — OS memory stats -----
I 2023.07.20 18:59:49.704058 [Sigma] Virtual Mem Total: 20108.08 MB
I 2023.07.20 18:59:49.704319 [Sigma] Virtual Mem Used: 15730.03 MB
I 2023.07.20 18:59:49.704585 [Sigma] Virtual Mem Used by Process: 9036.31 MB
I 2023.07.20 18:59:49.704867 [Sigma] Phys Mem Total: 16268.08 MB
I 2023.07.20 18:59:49.705135 [Sigma] Phys Mem Used: 11760.74 MB
I 2023.07.20 18:59:49.705394 [Sigma] Phys Mem Used by Process: 6331.14 MB
I 2023.07.20 18:59:49.705635 [Sigma] — OS memory stats end-----
I 2023.07.20 18:59:49.705934 [Sigma] Opening dump file
I 2023.07.20 18:59:49.706472 [Sigma] Dump file opened
I 2023.07.20 18:59:49.706717 [Sigma] Starting dump
I 2023.07.20 18:59:50.401166 [Sigma] Created dump after 1 attempts
I 2023.07.20 18:59:50.401563 [Sigma] Saved dump file to ‘C:\Program Files (x86)\Diablo IV\Fenris-0.dmp’
I’m guessing it has something to do with the ps controller I’m playing with. I’ve started with ps5 controller, besides the crashes, it did not work properly in menus, inventory etc. I switched to ps4 controller and there is no longer any problems in the menus but it still crashes.
I’ve switched to M&K and there are no crashes this far. How can I troubleshoot this? is there any crash code list anywhere? I’m on windows 10
Thank you in advanced! 