Hello, I have a problem with one of my Diablo IV characters and I need your help to resolve it.
I play on PC (Battle.net). The affected character is DEBLESTHY (Spiritborn). I also have another Spiritborn on the same account and on the same PC, named DEBLES, and this error does not occur on that character.
What happens:
On DEBLESTHY, whenever any buff activates (for example, Fortify or Barrier, and previously also when reaching 5 stacks of Resolve), the “Unstoppable” icon (the yellow broken chains) appears over the character and remains stuck.
If another buff appears, its icon renders on top; but as soon as that buff ends, the chains are visible again and stay there indefinitely.
I can only hide it temporarily by entering a town, changing zone, or going back to the main menu and re-entering. As soon as any buff activates again, the chains reappear.
It’s not that I actually have the Unstoppable state active; this is a visual overlay bug that remains anchored.
Why I think it’s tied to the character:
With DEBLES (my other Spiritborn, same account and PC) it does not happen.
I even deleted and restored DEBLESTHY and it still happens, so it seems to be an issue associated with that character’s ID on the server.
What I’ve already tried (unsuccessfully):
- Scan & Repair in Battle.net.
- Clearing the Battle.net cache (ProgramData) and relaunching the launcher.
- Clearing the game’s graphics cache (ECACHE) to rebuild shaders.
- Disabling external overlays (NVIDIA, Discord, Xbox Game Bar, MSI/RTSS).
- Switching World Tier, relogging.
- Full respec and no-gear tests (I left DEBLESTHY with just a gray weapon, and sometimes only an amulet to force Fortify).
- Removing Resolve and Iron Skin; even so, with any buff the chains reappear.
- Deleting and restoring DEBLESTHY: the issue persists.
- Creating and playing with DEBLES (another Spiritborn): it does not occur.
Steps to reproduce (on DEBLESTHY):
- Enter the world with DEBLESTHY.
- Trigger any buff (e.g., Fortify from an amulet, or previously 5 stacks of Resolve).
- The broken chains icon appears and, when the upper buff ends, the chains remain fixed.
- It only disappears by entering a town, changing zone, or returning to the main menu; when any buff activates again, it reappears.
Request:
Please perform a server-side cleanup/reset of aura/visual state flags (buff overlay) for the character DEBLESTHY.
Since it does not happen on DEBLES and deleting/restoring DEBLESTHY did not solve it, everything points to a persistent overlay/visual state flag tied to DEBLESTHY’s character ID.
I can attach screenshots showing:
- The stuck Unstoppable chains,
- Another buff (Fortify/Barrier) rendering on top, and
- How, when that buff expires, they also disappear unless I have 5 or more stacks of Resolve, in which case the chains remain.
Thanks in advance. If you need info, I’ll provide them right away.