I lost cosmetics after update, what I can do?

Technical Support
1

After the update I lost 3 sets and 1 mount of purchased stuff

Druid: The Spectral Wraithguard

Berserk: Umbral Cohort

Necromancer: The Spectral Sepulcher

and the mount Lion from this set

I tried to get help from support, but they send me here soo help me please

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2

Same issue here, missing entire Spectral Set/Weapons.

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3

Same here, my outfits have disappeared. Some time ago it happened to another player and they never got anything back.

I’ve informed my channel so no one buys outfits until they’re sure that money won’t be lost.

For now, I’m missing the Spectral outfit… But of course, I have quite a few.

Blizzard should really take better care of these things. Considering this is their business model… if they can’t even guarantee that the outfits you buy won’t just disappear for no reason…

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4

Same issue with the spectral sepulcher on necro and the mount from the same set is also gone.

Acolyte of malthael set chest piece has discoloration issue.

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5

I have also lost the spectral lion mount and it’s armor. It definitely is frustrating and makes me not want to purchase any more cosmetics. I hope it is a bug that gets resolved shortly.

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6

Im also missing the spectral phantom bundle

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7

how the hell do i even report a bug my spectral loin is missing ???

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8

I also lost my rogue spectral aspect, and all they do in support is send you to the forum.

9

Same problem here, I have opened a ticket and got the following response.

“From what I can see you have indeed purchased the Spectral Sepulcher back towards the end of September as the screenshot you’ve provided suggests.

As far as I can see you still do have the cosmetic set. The specific items are named as:

responding GM listed the items here

Make sure that you are attempting to use it on a Necromancer class chracter, as this cosmetic set is specific to Necromancers.”

I have then went on to all 3 Necros I had, tried clearing my transfered inventory from last season on the eternal realm, restarted the game yet nothing worked. So I went ahead and gave a screenshot of the wardrobe on each Necro.

Here is the next response:

“We apologize for the inconvenience, and for having to contact us more than once regarding the same issue.

So my name here, as you’ve tried all the troubleshooting steps I recommed resetting the UI from your side as it helps refreshing the account.

If the issue is still the same, I recommend submitting a bug report from your side, Why send an in-game bug report? Because as Game Masters, we don’t have access to that pipeline. Our role is to support, investigate, and guide you, but we’re not able to file bug reports from our end. The devs need the report to come from your end so they can trace it back to your specific gameplay environment and gather the technical data they need.”

Now I had resetted all the tabs from Options to default, went to restart the game and nothing changed. Tried all Necros with eahc way, nothing changed.

I have searched for how to open an “in-game bug report”. Apperantly that is not an option because that feature is removed from the game!

So here I am, with all others of the same issue. Maybe a couple of steps ahead yet nothing is different to the situation where we have purchased cosmetics using real life money yet they are gone for good.

Any help blues?