Tried Cross-Play off, Blizzard App and Low settings on everything - nothing seems to solve the lags or at least mitigate them.
Many people have been complaining since launch for a reason. Even PC players with a really strong setup experience this kind of problem, so it has nothing to do with Performance probably in most cases.
I get lags often even when I have nothing around me. It is bearable to have some at a vendor/teleport or entering a new area/ zone which is bearable because it only lasts for 1-2 seconds total. However the majority of the time I have long lags where my game is completely frozen for 10-15 seconds or longer which is unbelievably frustrating, especially when I’m experiencing it for the millionth time. In Helltides for example, when I freeze like this, especially in the midst of a fight, I’m dying because of the lag (the monsters continue to attack while I’m frozen and I can’t do anything of course) and losing a ton of currency. And Helltides is just one example where the lags are more frequent.
There are also several forums/posts about the servers: memory leak, etc…
If this is the case, then have a look at your servers and fix them, please.
It has a high chance that this very common problem’s source is the servers being totally bad.
Just bought the game recently and I kinda have fun with it, but if this unbearable lag/stutter continues then I have nothing to choose but to abandon the game completely, which would be a really big waste for me. I’m tired and very close to completely quitting the game.
Please just fix those servers or address this problem for real. (Or not, if you want to just lose more players gradually)