The game crashes after 5-10 minutes, ALWAYS because it has a huge RAM wastage problem (8 GB of ram used, never seen such a thing).
I have the following configuration:
i5 10600k
32GB RAM
GeForce RTX 3600
SD 2T m2
I have all drivers updated.
It’s impossible to play!
YOU MUST DO SOMETHING, 80€ spent on NOTHING!
If you have a huge RAM wastage, it doesn’t necessarily mean it’s the game fault. What else do you have running in the background?
Try to close program’s in the background that uses your GPU.
I also don’t know what a Geforce 3600 is? I do know the 3600m, but that’s a notebook grahpics card from 2008.
I have a GeForce RTX 3600…
I checked on the task manager, DiabloIV.exe occupies 8 GB of RAM, I also have other programs to check it… so it’s definitely him causing the problem!
In BackGround I only have Ai Suite 3, but how can he be the problem, all other games work fine (Diablo III for example…), only Diablo IV has this problem. I mean I have to uninstall everything to run Diablo IV?! It would be ridiculous, I’ve been a developer for over twenty years, if one of my programs had this behavior my customers would throw it in my face…
Greetings there WhiteStorm, sorry to hear that the game is giving you some issues.
I had a look on my own PC and as far as I can see the game does take quite a large chunk of VRAM, around 9GB with the ultra settings, including high res textures (I can’t be sure you’re running these, but would be useful to know), and on a ultrawide monitor (though mine is 1080p).
If you go over your card limits the spill over should go into your regular RAM though and not crash the game with an out of memory error. So, there may be something else that is causing this issue.
This is not something we can analyse without diagnostic files, we do need to see what’s running on the machine.
I would ask you to simply contact us through ticket and get us a MSInfo and DXDiag so we can look into the matter.
Edit: Had to rewrite part of this answer because I realized I initially checked my regular RAM and not the VRAM
I opened a ticket and they pointed out to me that I use the monitor at a higher resolution than the native one (I hadn’t noticed)… I set the right resolution and the problem disappeared!
Thank you all.
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