Teleport to black screen

Is it possible that it is connect to alot of RAM? I have 48gb, someone else here has 64gb. Maybe Diablo tries to use it all and it takes to long? IDK.

same bug since s6 and VoH release.
always get the message ā€œParty voice chat now available. Join voice chat from the Social screen.ā€ before.
tried tickng on and off ā€œAuto-Join Voice Channelsā€ in settings - sound, nothing helped.
seasonal elixirs get removed every time - feels like a cruel joke xD

I have also tried this fix but no results. Still happens with exact same frequency.

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This keep happening to me…

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Same problem for me, highly annoying - Especially if you have potions like the season one and incenses active as they are gone after restart.

Will try deactivating SAM now, but this is not a solution, Blizz please?

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same here. totall clownshow. teleport in black screen. chat messages are still going. sound going too. just the screen is black. and nothing happens.

i lose elixiers and the season elixier like 15x a day. total clownshow. it slows down the whole pc. hundreds of games are working fine. diablo 4 not.

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i have it like 15x a day. i lose so much elixiers and season elixier. a clownshow.

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I’ve never had this issue so much as once before this season. I’ve lost out on bosses because of teleporting back to make more elixirs, etc. Fix this, please.

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Same problem, this season is great but i cant enjoy it because this damn issue having fear to teleport every time…

Disabled Cross-Play, was good for about 5-6 hours, then it started again. Made a ticket, got response: ā€œI truly empathize with your situation, and I assure you that Blizzard is actively working on resolving these issues. Please keep an eye on updates from the developers regarding this bug.ā€ and ā€œYou’re not alone in this; many players have reported similar issues, particularly after the latest patchesā€

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Same problem, after 10 minut game Teleport and black screen.
CPU: I5 10600K, 32GB RAM, AMD Radeon RX 6700 XT.
The game is not possible to play. :frowning:

I think I’ve found a solution for AMD and Nvidia GPU’s

Deactivate AMD SmartAccess Memory (in AMD Adrenalin Edition)

For Nvidia I would turn off Nvidia Resizable Bar (in NVIDIA Control Panel)
I don’t have Nvidia, so I can’t test it.
Dont forget to restart your PC after changing the settings!

Usually I had blackscreen (with HUD visible) all 3-4 town-portals, now for few hours I could play without freezes

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I don’t have it turned on for my Nvidia GPU and I still encounter regular crashing and errors.

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Same issue. I tried all the tricks in the book. Don’t have SmartAccess Memory. High Virtual Memory. Etc. I use a VPN, but have D4 on bypass so that shouldn’t be an issue either. Extremely frustrating issue :cry:

Hi all,

Thanks for the fresh reports, and the detailed troubleshooting some of you have been through already!

As noted the problem has been around for some time and while a few fixes have been attempted already we’re aware that it’s an ongoing issue.

Rest assured it’s something we continue to work on though, and I hope a working fix can be implemented soon now.

Apologies to those who have been affected for an extended period of time – I understand how frustrating it is when problems persist for this long, and we do appreciate your patience while we work to get to the bottom of it!

3 Likes

Im glad i read this post.
that im not the only one having problems with d4
my game is closing becouse som error after just 2min in gameplay.
and i reinstalled it yesterday 27/1-25

i also read someone turned of SmartAccess Memory something something.
i think i found it in AMD’s software
il try that for now.

Ryzen 7 7700x / Gigabyte RX 7800 XT / 64GB 6000mhz DDR5. <----- hope not that. just bought the setup.

MVH// Christer

I tried this suggested fix from a D4 subreddit post:

Go to OneDrive documents → open the Diablo folder → then open the ā€œLocalPrefsā€ text document → Find ā€œsafemodeā€ and change the value ā€œ0ā€ to a ā€œ1ā€. Save the file.

Note: Repeat this prior to each time you launch game. Also, remember to save the file each time you change the value.

I have an AMD 6700S gpu and was getting the black screen problem after TP multiple times an hour, made worse when playing in party. Last time I tried this, I played several hours with no issues, including in a party of 4. Eventually did get disconnected, but only after hours of play which is tolerable. I also set my gpu to ā€œgamingā€ under Tuning in Adrenaline, which might have also helped.

Activated safemode and started a session. Black screen after about 2 hours

Hi, what about making the Elixirs timmer still going on after logging back in time?

That would be cool overall, however, it doesn’t solve the issue. Just masks one of things that makes this issue annoying. While solo players would probably let this one slide in such situation, it’s still a bother for people who want to play in groups.