Wardrobe not working

Technical Support
1

Unable to change the appearance of Character made a week after release.

I’ve not played D4 for a long time, but on my return, there have been huge changes to the game. Going into the Wardrobe screen to change the appearance of my gear I’m unable to overwrite or save any new looks.

I currently have an error when I click onto either of the saved slots being 1&2, this error reads -

“Weapon appearance will not be applied due to type mismatch” - I’m not sure if this has any relevance to the issue. I have tried changing my appearance without weapons equipped and still had the same issue of not being able to save any new slots or overwrite the previous two saved slots.

Currently, for my old saved slots (1,2), items are showing in the wrong slots, for example -

“Fur-lined Boots” are showing where gloves should sit.
“Shard of Verathiel” shows where a ring would sit.
“Azurewrath” is also showing where a ring would sit

Since I’ve started playing again I’ve reached max level and used completely new gear without being able to change its look so its not a case of the gear itself being bugged. I’ve tried using the “default” look on all things and still unable to save or override the saved slots.

I’ve tried removing all items from character and inventory and then trying to override the saved slots

I’m not sure what else to try. I tried creating a support ticket but apparently this hasn’t been reported yet.

3 Likes
2

I have the same problem.

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3

The same problem here…

4

Same problem here… very frustrating

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5

same problem.
also haven’t played for a while, bought extension just to see this… asked for a refund!

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6

The Problem only exist on my release-old barbarian. They seem to have switched the place for gear… I have trousers as a hammer in my appearance preview.

That’s really ridiculous. Just delete the old apearances or something. As a player you seem not to be able to do anything.

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7

It seems, like need to delete old character and create new one for wardrobe working? It’s stupid idea from Blizz?!

8

Same problem here with season 1 character.

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9

I have the same problem (blizard please fix it…)

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10

Blizz fix it !!! we are paying real money for visuals which we cant use !!!

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11

From US bug report forum:

\https://us.forums.blizzard.com/en/d4/t/transmog-not-working/202965/4

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Transmog does not save
12

Same issue on PS5. I don’t think Blizzard even looks at any issues posted here. Anyone know how to actually get a ticket entered instead of just complaining to all the others with the same problem? I tried to submit an actual ticket but it just circles me around back to this Forum that obviously no one at Blizzard ever monitors. Very poor customer service.

2 Likes
13

I have the same bug. I think it is related to maybe legacy items and not playing for a long time. Any fix or workaround already known / found? If only there was a “reset all wardrobe transmogs” button…

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15

I don’t think they care. It’s been a problem since at least 2023, but hasn’t been addressed. I have a sorc that I can’t save any wardrobe changes for. If you click ‘save’, the usual popup claims changes have been saved, but they don’t actually apply. You can’t save anything to any wardrobe slot at all. Several of them are indicating an incorrect item type (Helmet appears as ‘spellbook’, gloves are boots, etc…)

Dozens of conversations here, Reddit, Twitter/X, etc… and not a thing has been done.

But hey! We have overpriced recolors of old cosmetics! Buy! Buy! Buy!

2 Likes
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