I have seen i think the preset of necromancer first cosmetic presentation in battlepass months ago with this goulish skull head like the skeletons in beta (it seems you are going forward with this art diablo inmortal kinda look alike), and i think kinda dislike it a lot, i mean, i don´t want to wear a green lantern skull head with the same color that we gamers have been saying that is too cartoonish for the skeleton. So neither the main character. Is only my personal opinion, and it´s ok others thinking oposite. But not for paying in battlepass, if you want to sell it in the shop, do it, but not with my money please. That´s why i hate diablo inmortal and stoped diablo 3 in first place. Then played diablo 3 because of time when i´m sick.
Man, we fight live skeletons witouth cartoony aura, why do i have to wear a shinny green goulish skull head in the “best cosmetics you are showing on”? Do ghosts or soul look like ghostbusters pet?
So i hope, you have better choices to make, because your company is bleeding, and sorry but i don´t trust microsoft since they are the first company selling bad products that have to be updated all the time, fixing everything. I´m pretty scared of your decisions, and then i have to wait a month cause i paid for the cosmetic unlock (it´s ok to sell cosmetics, battlepass ok, but have some integrity please). If you say is not going to be like diablo iNMoral don´t do the same mistakes. Also to do the battlepass on july means that i cannot ask for a refund unless i wait a month? that cannot be done cause in EU there are 15 days since launch of refund? so doing things like this? man, is bit untrustable. Then you launch the battlepass and shit, i cannot ask for refund because in first place you never told us that we would have to wait one month since a week ago more a less when the selling and promises started months, or a year ago. That´s pretty crazy.
So i hope you keep in mind, it´s ok if you do this cosmetics, i´m not gonna be mad, but i had to tell that there are some things that make me sad and bit angry, cause your lack of transparency, going and leaving and too much promisses. Now i don´t even know what im facing, i mean, i know the game is freacking awesome, and i don´t need a simple cosmetic cause there are plenty of pretty good looking, but man show what we are paying before we pay, just that, is not a loot crate anymore, you cannot do this. DON´T SELL STUFF THAT CAN CHANGE OR NOT, cause at least me, like a profesional artist, kinda feel you don´t even know what you are doing.
So is only my profesional and personal feedback. Is not the only truth in the world, and it´s ok people disagree, just understand my point, please, and thanks. I wish everyone the best.