Cant log in since new update

Technical Support
1

Since the update, the game trys ages to connect and then shows an error message.

2 Likes
2

Hello Manbok,

What platform are you playing on, pc, mac, or a mobile device? What exactly does the error message say?

Howā€™s my driving? Let me know! https://www.surveymonkey.com/s/Hagut

3

Me too Iā€™m using iPad

1 Like
4

Same thing happening here on my Android phone.

1 Like
5

The same for me. I am playing on PC and it states I need to update but I have no option to update.

1 Like
6

Same here, on my android phoneā€¦

7

Same here also on androidā€¦
The game was running smoothly before and during updateā€¦ I even got tot see the new design of deadly shot. But since the update is finalised Im stuck on the tavern Doorsā€¦ for over a day already. Blizzard plz fix soon!!

1 Like
8

same here in android
i cleared the cache ,the data
i even reinstalled the game and itā€™s always the same

1 Like
9

Im playing on pc and every time i want to start Hearthstone, i get an crash error. I canā€™t play the game anymore :frowning:

10

@Lexivan:
Could you try to re-install Hearthstone please. If that does not help out, please let us know what the crash message states.

@Mobile users:
Please make sure to check for any Android/IOS updates, make sure you are using an up to date operating system and try a re-install of the Hearthstone app.

Have a few seconds to spare? Let me know how Iā€™m doing!

11

Android is up to date, reinstalled the game; same resultsā€¦ the game freezes at the tavern doors

1 Like
12

@ShadowStorm:
Would you be able to log in on a computer, and retest again afterwards on your mobile device?

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13

Still canā€™t log in on Android tablet all software is up to date sticks at 46.3 mb after downloading and initialising

1 Like
14

I can not anytime soon, but I havent had the need tot do any such things with any of the previous like 100 updates. Besides Im not the only one with this problem, so I guess its best tot look for what is bugged in the new update(s) rather then on my end.

1 Like
16

I re-installed the game, but i still have the same problem. When i press play, there is an error that pops up before the game actually launches: ā€˜The game crashed. The crash report folder named ā€œ2019-07-05_015304ā€ next to the game executable. It would be great if youā€™d send it to the developer of the game!ā€™. Never had any problems before and it started after the latest update.

2 Likes
17

Same problem.
Since July 1st or 2nd, always same screen
ā€œThe app doesnā€™t answer, do you want to close?
Wait
Report
Okā€
(I did report, I clicked on wait several times and finally OK.i just close it)
Latest patch arenā€™t working, evenma the one I just did this morning.

I have checked authorization, deleted app cache, data app>disinstalled it and reinstalled it.
I have a huawei p8, with 46% inner memory free, with 32 gb sd card half empty, 3gb ram, I close all apps and donā€™t jump menus
-.-

2 Likes
18

Same, the game wonā€™t open on mobile for 3 days nowā€¦ I think itā€™s time to consider hiring better developers blizzard :smile:

19

hi BLiZZARD! You need to change the cell phone that will show the choice of cards at first it disconnects from the cell phone that you connect to the computer, the two accounts should work simultaneously on the phone and on the computer, Connected to phone and Computer together

20

Mines the same on Android. Stuck at tavern doors, reinstalled 5 times. Works fine on pc but not at all on phone

21

Cant log in, even reset password. Authenticated. etc.