Pity timer bugged

General Discussion
1

Hi, I bought the preorder for 80 packs, spent gold for a total of 120 packs
When I opened my last legendary I had 43 packs left, and I didn’t get another one in those 43 last packs… so I think that the pity timer got bugged for me there.
I did open my packs when the new exp just released and it was quite laggy aswell since everyone was opening packs and flooding the shop.
I did mess around a bit with the random card back too, going in and out of the “open packs” screen to change my card back to another random one having the random card back in favorite.
In total I only got 5 legendaries from opening packs, out of 120 packs ( plus the free vargoth and the golden legendary from preorder ).
As that bug already happened in the past for others, ( I remember reading that some people got dust on their account for that ) will I get some dust compensation for the lack of legendaries too ?

Thanks in advance, Mfunn

2

Well that would be at least something. Got 3 legs from 81 packs.

3

yeah… since you get the first one in the first 10 packs (and that one worked for me at least ) then “regular” chance applies with the pity timer restriction, I would say that you too could have had an issue about getting correct drop rates… I mean, if you only got 2 legs in 71 pack i’m pretty sure it got bugged for you too dude…

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4

If those 43 packs are all from the same expansion, then that would indeed be a bug in the pity timer (but mind you that the existence of a pity timer was never officially announced or confirmed).
Frankly, more likely is that you missed a legendary, or that these packs are from different expansion. I read all posts on the Bug Report forum for a few years already, I see a lot of claims of bugged pity timer, and I have yet to see the first one that is positively confirmed.

Were the 120 packs you opened all for Rise of Shadows?
How many legendary Rise of Shadows cards do you currently own? Did you craft or disenchant any?

You mention 5 legendaries out of 120 packs; that is actually pretty close to the average. The known drop rates for legendaries are (1) at least one in the first 10 packs of a new expansion; and (2) after that a 5% chance per pack. So statistically if those 120 packs are all Rise of Shadows you can expect 1 (for the first 10) plus 5.5 (for the next 110) is 6.5. Your 5 is below that so you have at least been unlucky.

There never was a full explanation of what exactly happened but the thheory is that the counter got reset for people, and those that would have been guaranteed a legendary due to their pity timer being at 39 missed out. This has indeed been compensated by automatically distributing dust to affected accounts.

I suggest that you open a ticket with customer support and have them first verify your observation of 43 consecutive packs of the same expansion and without any legendaries. If they can confirm, then you can ask for compensation.

5

There was a bug a few years back, but it wasn’t at an expansion launch, it was after an update and it effected both the epic and legendary timers. As it was between expansions, very few people were effected, but the few who were, were compensated by getting the dust equivalent. They were forced to give compensation, not because the timers as such, like you say not confirmed, but because the timers are part of their algorithm that keeps the average below 1 in 20, which is confirmed.

That said, I’d be amazed if there had been a bug, because it would have been spotted within hours of launch, due to how many people are opening packs, using pack opening software etc. Like at the launch of Meanstreets where the triclass cards were bugged to appear 3 times as much at launch in the US. By the time it launch on EU it had been spotted and fixed, with compensation given out on the US server.

There has never been a single case with any evidence of a solitary person being affected. So I’m almost certain you’ve miscounted and just got a bad low roll, which always sucks :disappointed_relieved:

6

I think I must have missed one, because i did write down on a txt file how many packs were remaining each time i got a legendary starting from 120 to the last written number 43 to track the pity timer and when legs were opened.
that said, I had 5 legs from packs and only 5 numbers in my list ( first one being 120 so I had to have missed one somehow ) and since I spent my last gold after these 43 I opened another 11 or so without a leg again, then I bought the 9 packs + 1 arena ticket ( that I didnt plan on getting initially ) and got 2 legs in those 9 packs. so… yeah, overall saved by gambling I guess… feelsokayman
In the end I must have been wrong on my pity timer tracking because i think there is no way i opened 43 + 11 packs without any single leg.

thanks for the answers though, and sorry for my mistake !

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