When I try to enter the game, an “Unexpected fatal error” crashes. And so for several weeks now, I followed all the advice on the forums - it didn’t help. My laptop meets not only the minimum, but also seems to be recommended system requirements.
Error code:
1A589154-4FA5-4E8D-AD5F-2D1D59CC5F58
I don’t know what will help you solve this problem, but some players attached these logs:
Heroes of the Storm (B79515)
Executable G:\Games\Heroes of the Storm\Versions\Base79515\HeroesOfTheStorm_x64.exe
-sso=1 -launch -uid heroes
Parent Executable \Device\HarddiskVolume3\Games\Heroes of the Storm\Support64\HeroesSwitcher_x64.exe
Grandparent Executable \Device\HarddiskVolume3\игры\Battle.net\Battle.net.exe
LocalTime 2020-05-15 13:07:53.766
PavelPC
DESKTOP-067GTDS
<Exe.Architecture> x86_64
2.50.1.79515
B79515
branches/Heroes.50
610083
<Locale.Assets> ruRU
<Locale.Data> ruRU
<Locale.Install> ruRU
2.19.6.7037
TelemetrySessionId 932A034F-DBC2-4B52-B8F0-B000E178E857
<Jira.JiraProjectKey> HERO
<Exception.ProjectId> 3
<BlizzardError.IssueType> Exception
<BlizzardError.BuildNumber> B79515 (Heroes.50)
<BlizzardError.Branch> branches/Heroes.50
<BlizzardError.Versions> branches/Heroes.50
<BlizzardError.Source> None
<BlizzardError.Platform> All
<BlizzardError.Priority> 2
<BlizzardError.Summary> ACCESS_VIOLATION reading from 0x0000000000000000: DBG-OPTIONS DBG-ADDR<00007FFEA044E412>("") <- DBG-ADDR<00007FFEA1E3061E>("") <- DBG-ADDR<00007FFEA1E32FCE>("") DBG-OPTIONS<>
ACCESS_VIOLATION (0xC0000005)
0
Heroes of the Storm
<BlizzardError.Reproducibility> Didn’t Try
0
ACCESS_VIOLATION
reading from 0x0000000000000000: DBG-OPTIONS DBG-ADDR<00007FFEA044E412>("") <- DBG-ADDR<00007FFEA1E3061E>("") <- DBG-ADDR<00007FFEA1E32FCE>("") DBG-OPTIONS<>