Technical Support
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Crashing and Windows 10 Creators Update
Hello all, The latest update to Windows 10 (Creators) has been re-enabling the Xbox Game DVR. Heroes of the Storm could crash and have other performance issues when the Xbox DVR is enabled. To disable the DVR, please fo… |
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0 | 5396 | September 17, 2018 |
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Frame drop issues while streaming
Hey all, Recently we’ve seen some reports of streamers experiencing degraded performance while streaming Heroes of the Storm. If you use streaming software and you’re seeing frame rate drops in-game or dropped frames on… |
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2 | 4132 | September 17, 2018 |
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Welcome to the Technical Support Forum!
Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm players a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizza… |
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8 | 4817 | September 17, 2018 |
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Common Connection and Latency Issues
Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what cause… |
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4 | 6468 | September 17, 2018 |
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Stuck at the loading screen
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5 | 1051 | July 1, 2022 |
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High ping/Heavy Packet loss (HOTS)
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3 | 764 | June 30, 2022 |
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Quickcast does not work
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0 | 28 | June 29, 2022 |
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Game crash can not get in
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3 | 86 | June 27, 2022 |
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Preparing game data before every start up
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99 | 9886 | June 20, 2022 |
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Butcher is bugged an immune t o blinds on charge
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1 | 224 | June 18, 2022 |
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Zoom out in replay(Bug or Cheat?)
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0 | 106 | June 15, 2022 |
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Mouse delay/ not responding in games pls help
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7 | 1272 | June 15, 2022 |
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Hanzo - lvl 1 Talent: Target Practice
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0 | 86 | June 14, 2022 |
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HoTS match crashed then locked before spawn
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0 | 114 | June 5, 2022 |
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Diablo Immortal Connection Issues
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0 | 136 | June 4, 2022 |
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Can't play the game
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0 | 178 | June 3, 2022 |
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Deserter? 123456789012345
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0 | 162 | May 28, 2022 |
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MEKA Ghost Speeder bug
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0 | 221 | May 18, 2022 |
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Show hero names and/or players names!
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0 | 211 | May 17, 2022 |
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Waiting for game results screen
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0 | 226 | May 15, 2022 |
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New patch broke queuing
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11 | 570 | May 14, 2022 |
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Game down for maintenance?
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6 | 405 | May 5, 2022 |
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Heroes displaying bug
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2 | 471 | April 27, 2022 |
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A problem occured while connecting to the game. Please try again later
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1 | 494 | April 22, 2022 |
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Macbook Pro 2019 - i9 Performance Problem
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1 | 464 | April 16, 2022 |
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Macbook pro13 m1
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1 | 353 | April 11, 2022 |
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Missing skins and mounts
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0 | 366 | April 3, 2022 |
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Game updating before every start
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3 | 853 | April 3, 2022 |
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Account progress lost
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11 | 3873 | April 1, 2022 |
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“Game client version missmatch…”
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1 | 566 | March 31, 2022 |