Technical Support
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Crashing and Windows 10 Creators Update
Hello all, The latest update to Windows 10 (Creators) has been re-enabling the Xbox Game DVR. Heroes of the Storm could crash and have other performance issues when the Xbox DVR is enabled. To disable the DVR, please fo… |
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0 | 5764 | September 17, 2018 |
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Frame drop issues while streaming
Hey all, Recently we’ve seen some reports of streamers experiencing degraded performance while streaming Heroes of the Storm. If you use streaming software and you’re seeing frame rate drops in-game or dropped frames on… |
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2 | 4462 | September 17, 2018 |
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Welcome to the Technical Support Forum!
Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm players a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizza… |
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8 | 5344 | September 17, 2018 |
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Common Connection and Latency Issues
Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what cause… |
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4 | 6829 | September 17, 2018 |
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I cannot start any game from the menu
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21 | 438 | November 18, 2022 |
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Draft screen page bug
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1 | 190 | November 15, 2022 |
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Match disconnects everyone without an option to rejoin
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5 | 137 | November 15, 2022 |
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Crashing at Auth
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1 | 132 | October 14, 2022 |
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Want to buy boost
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1 | 138 | October 13, 2022 |
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Add and Remove application is showing an uninstalled game, how to fix?
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4 | 3939 | October 13, 2022 |
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5120x1440 for HotS
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5 | 2243 | October 10, 2022 |
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Authentication Heroes of the storm
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0 | 74 | October 5, 2022 |
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Preparing game data before every start up 1GB
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1 | 349 | September 18, 2022 |
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The game freezes mid game - only way to exit is hard reset
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2 | 279 | September 17, 2022 |
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Game tracking mouse location incorectly
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1 | 265 | September 17, 2022 |
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Account progress lost
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12 | 4816 | September 13, 2022 |
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Why does rejoining games take forever?
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1 | 285 | September 10, 2022 |
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Locked character and don't know why
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0 | 77 | September 9, 2022 |
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Error when launching
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6 | 1283 | August 30, 2022 |
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Disconnecting 2022
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2 | 425 | August 26, 2022 |
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Missing resolution options for fullscreen
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1 | 325 | August 19, 2022 |
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Starcraft 2 consistently crashes to desktop since 12th August
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2 | 387 | August 18, 2022 |
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Preparing game data before every start up
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101 | 13504 | August 13, 2022 |
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Can't connect to EU server
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2 | 529 | August 6, 2022 |
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Lookin for Gold eu team
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0 | 163 | July 27, 2022 |
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Gem purchase doesn't work in Turkey
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0 | 256 | July 26, 2022 |
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Progress in ranked has been reset twice now
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1 | 524 | July 25, 2022 |
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HotS stuttering while playing
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3 | 1212 | July 21, 2022 |
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High ping/Heavy Packet loss (HOTS)
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2 | 1629 | April 22, 2022 |
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Game Crashes on Match Loading Screen
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2 | 660 | July 16, 2022 |