Technical Support
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Crashing and Windows 10 Creators Update
Hello all, The latest update to Windows 10 (Creators) has been re-enabling the Xbox Game DVR. Heroes of the Storm could crash and have other performance issues when the Xbox DVR is enabled. To disable the DVR, please fo… |
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0 | 2904 | September 17, 2018 |
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Frame drop issues while streaming
Hey all, Recently we’ve seen some reports of streamers experiencing degraded performance while streaming Heroes of the Storm. If you use streaming software and you’re seeing frame rate drops in-game or dropped frames on… |
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2 | 1955 | September 17, 2018 |
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Common Connection and Latency Issues
Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what cause… |
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4 | 3676 | September 17, 2018 |
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Welcome to the Technical Support Forum!
Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm players a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizza… |
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8 | 2442 | September 17, 2018 |
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Spacebar shaking
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1 | 48 | January 27, 2021 |
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Files in your HOTS installation are damaged
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5 | 96 | January 27, 2021 |
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Game Bug - cant play game
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2 | 19 | January 27, 2021 |
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Can't open game
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1 | 13 | January 27, 2021 |
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Can't find a match
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1 | 30 | January 25, 2021 |
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ERROR: You were disconnected from Blizzard services
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4 | 41 | January 25, 2021 |
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Unusually high ping
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0 | 20 | January 24, 2021 |
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Leaver status undeserved
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0 | 36 | January 20, 2021 |
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I have some mounts that is no longer in my collection
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8 | 173 | January 20, 2021 |
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Only 3 items from a loot box?
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1 | 114 | January 19, 2021 |
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Collection disappearing?
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0 | 44 | January 17, 2021 |
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Hots goes out of sync finally with MTR logs
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0 | 46 | January 17, 2021 |
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Game crashes to desktop
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3 | 92 | January 17, 2021 |
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Freezing in hots
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0 | 58 | January 13, 2021 |
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Hots decided to label my win as a Loss
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0 | 52 | January 11, 2021 |
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Hogger maniacal laughter missing
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0 | 51 | January 11, 2021 |
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Zeratul skins are bugged
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2 | 109 | January 11, 2021 |
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Failed to connect to voice services
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2 | 66 | January 10, 2021 |
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I keep getting freezes in game for few sec
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18 | 468 | January 9, 2021 |
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Hots crashes my computer? or gpu?
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3 | 1219 | January 3, 2021 |
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Train mount graphic bug
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1 | 63 | December 31, 2020 |
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HOTS takes long time to load
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2 | 501 | December 30, 2020 |
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Using HDR , G-SYNC, adoptoive sync in Hots
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0 | 73 | December 26, 2020 |
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Info about needed hardware
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2 | 124 | December 25, 2020 |
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Ability boundary lines not showing?
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2 | 104 | December 25, 2020 |
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HotS 2.53.0.83077 - Malicious object detected - Process terminated - Object deleted
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5 | 183 | December 23, 2020 |