Technical Support
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Crashing and Windows 10 Creators Update
Hello all, The latest update to Windows 10 (Creators) has been re-enabling the Xbox Game DVR. Heroes of the Storm could crash and have other performance issues when the Xbox DVR is enabled. To disable the DVR, please fo… |
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0 | 6129 | September 17, 2018 |
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Frame drop issues while streaming
Hey all, Recently we’ve seen some reports of streamers experiencing degraded performance while streaming Heroes of the Storm. If you use streaming software and you’re seeing frame rate drops in-game or dropped frames on… |
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2 | 4788 | September 17, 2018 |
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Welcome to the Technical Support Forum!
Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm players a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizza… |
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8 | 6157 | September 17, 2018 |
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Common Connection and Latency Issues
Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what cause… |
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4 | 7336 | September 17, 2018 |
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Is there any way to revert the patch version for playing with bots?
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0 | 31 | September 20, 2023 |
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Cannot add new friends in HOTS
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7 | 1454 | September 19, 2023 |
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Crashing and full game freezing
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0 | 56 | September 10, 2023 |
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Seemingly randomly low FPS in ~ 1/10 games. Only PC reboot seems to help
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2 | 40 | September 10, 2023 |
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MacOS: An unexpected fatal error occurred
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18 | 687 | August 26, 2023 |
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Authentication Heroes of the storm
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3 | 374 | August 18, 2023 |
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5120x1440 for HotS
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7 | 3336 | August 14, 2023 |
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Heroes, game modes and shop/collection unavailable
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2 | 76 | August 9, 2023 |
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Ingame Shop does not work
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1 | 95 | August 3, 2023 |
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System setting not working (hotkey, graphics, etc.)
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0 | 72 | July 30, 2023 |
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I loose all my heroes
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0 | 92 | July 28, 2023 |
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Mouse Not Working
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0 | 76 | July 12, 2023 |
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Change display adapter
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0 | 60 | July 12, 2023 |
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Cant launch because of "Damaged Game files" even when repaired many times
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0 | 55 | July 7, 2023 |
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Crash on startup (mac m1 pro, ventura)
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27 | 625 | July 7, 2023 |
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Crash when authenticating when launching
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2 | 137 | July 6, 2023 |
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My HOTS game is not displaying on the whole screen
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1 | 129 | June 20, 2023 |
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I can play again all because of the cloud
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0 | 96 | June 10, 2023 |
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File in your HoS installation are damaged
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0 | 84 | June 10, 2023 |
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What hapens with season reward?
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0 | 112 | June 2, 2023 |
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Missed hero after buy for gold
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0 | 77 | May 26, 2023 |
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Pings issues every day ~18:00 CET
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4 | 562 | May 26, 2023 |
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Whoops! Looks like something broke. We'll try to fix it, please try again
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0 | 155 | May 24, 2023 |
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Game does not start (
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1 | 182 | May 23, 2023 |
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HOS doesn't start (file damaged)
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1 | 340 | May 30, 2021 |
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Spotlight stutter
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3 | 785 | May 21, 2023 |