Technical Support
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Welcome to the Technical Support Forum!
Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm players a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizza… |
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8 | 6816 | September 17, 2018 |
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Common Connection and Latency Issues
Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what cause… |
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4 | 8375 | September 17, 2018 |
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Download game data very slow/on every game open
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4 | 1623 | March 3, 2026 |
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5120x1440 for HotS
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12 | 7941 | February 24, 2026 |
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Fix the reconnection issue
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0 | 11 | February 23, 2026 |
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Ultrawide Screen Resolution (3840x1080) No Longer Supported After Latest Patch
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5 | 170 | February 22, 2026 |
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5120x1440 32:9 MSI 49 CPQ 144hz and Mac
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0 | 4 | February 22, 2026 |
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Already opened a topic, no answer came
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0 | 17 | February 18, 2026 |
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Spotlight stutter
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4 | 1407 | February 18, 2026 |
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Two Server Disconnections In A Row
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0 | 9 | February 13, 2026 |
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Version Mismatch
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51 | 734 | February 13, 2026 |
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Up to 10 seconds to buy an item from the shop
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4 | 108 | January 19, 2026 |
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Deathwing lv 16 talent ,,Q,, is not working
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0 | 12 | January 14, 2026 |
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Error problem occurred while connecting to the game, please try again later
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1 | 61 | January 10, 2026 |
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Unable to play after the patch
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2 | 50 | January 8, 2026 |
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HoS was down, but you penalize my rank score
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1 | 17 | January 8, 2026 |
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Falstad Dishonorable Discharge bug
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0 | 14 | January 5, 2026 |
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Server Crashed and its now down unable to connect
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0 | 20 | January 4, 2026 |
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32:9 5120x1440 UNPLAYABLE
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2 | 110 | January 4, 2026 |
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Heroes of the storm keeps freezing, stuttering, disconnecting and crashing
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6 | 2076 | December 15, 2025 |
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Game freezes every ~30 seconds for 1-4 seconds and then the game quickly 'catches-up'
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3 | 1389 | December 15, 2025 |
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Is authentication server down?
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4 | 105 | December 12, 2025 |
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Stuck on connecting to streaming server heros of the storm
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1 | 34 | December 10, 2025 |
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Random Reconnecting
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1 | 29 | December 10, 2025 |
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Where all my chars?
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10 | 129 | December 10, 2025 |
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Can't play. this play mode is currently disabled
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19 | 14290 | December 10, 2025 |
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Winter....156672777
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0 | 16 | December 5, 2025 |
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Latency problems after win11(23H) update to win11(25H)
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0 | 41 | October 19, 2025 |
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My game won’t load my profile
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112 | 2491 | October 12, 2025 |
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An unexpected fatal error ocurred
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0 | 40 | October 12, 2025 |