So, The game claims it merged all my progress, cosmetics, etc from Overwatch 1. And the merge account option is literally just gone.
It has acknowledged the fact that I’m a returning player and auto unlocked all of the heroes, i’ve also received my watchpoint packs unlocks so thats nice.
Though, problem is, all my other cosmetics are gone and so are my levels. No idea what to do about this since like i said the option to merge is gone.
To answer some potential questions:
Did i switch consoles? No, i’m still playing on the same PS4 with the same account, same login, same everything.
Has my account been linked to battle.net since OW1? Yeah, It has been linked for quite a while
Anyone have suggestions what to do about this?
Edit: It’s fixed for me, though since others seem to have this problem as well i’ll keep it up.
What worked for me was closing and re-entering OW2, it showed the option to merge my account and told me i was still in the queue, waited a while and it told me the same thing as before, though i actually received my cosmetics and levels this time