All sorts of Overwatch connection issues... help please!

Hi there

I’ve been having issues with connecting to Overwatch over the past few months. I would frequently get the ‘lost connection to server’ issue from the main menu when I’d start up the game, but after 3-5 restarts of the game, it would usually come right and once it was properly connected, I had no issues getting into matches… no lag or disconnections once I was actually connected. This was a total pain, but I could get it to work eventually.

The new issue is that if I manage to get past this first issue (getting past the main menu without disconnection), I end up in the queue and I join a game but it gets stuck in the loading screen. It sounds like I’m connected to the game, as I hear the inactivity timeout alarm after a while as the game is still ‘loading’. Doesn’t even get to the Hero select screen. This is happening all of the time now, so the game is completely unplayable.

I have a wired connection, and I’ve tried the following:

  1. Rebooting router
  2. Reset Winsock data
  3. Flush DNS, renew IP address
  4. Checked drivers are up to date
  5. Reinstalled Overwatch and Blizzard Launcher

I used the Blizzard diagnostic tool about 30 seconds after one of my most recent attempts to connect to a game.

TRACEROUTE:
traceroute to 121.98.45.47 (121.98.45.47), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.471 ms 0.460 ms 0.458 ms
2 37.244.22.2 (37.244.22.2) 1.038 ms 1.020 ms 1.029 ms
3 24.105.30.146 (24.105.30.146) 2.825 ms 2.846 ms 2.858 ms
4 137.221.66.4 (137.221.66.4) 2.858 ms 2.858 ms 2.857 ms
5 137.221.68.72 (137.221.68.72) 162.524 ms 162.530 ms 162.533 ms
6 137.221.65.7 (137.221.65.7) 162.474 ms 162.474 ms 162.437 ms
7 137.221.65.41 (137.221.65.41) 162.402 ms 162.177 ms 162.158 ms
8 137.221.65.97 (137.221.65.97) 162.199 ms 162.161 ms 162.138 ms
9 137.221.85.32 (137.221.85.32) 162.115 ms 162.126 ms 162.109 ms
10 * * *
11 dynamic-cpe-pool.orcon.net.nz (121.98.40.1) 168.474 ms 167.957 ms 166.954 ms
12 dynamic-cpe-pool.orcon.net.nz (121.98.45.47) 168.523 ms 167.896 ms 168.428 ms

08/11/2018 03:39:48 UTC

TRACEROUTE:
traceroute to 121.98.45.47 (121.98.45.47), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.303 ms 0.292 ms 0.291 ms
2 37.244.23.2 (37.244.23.2) 0.749 ms 0.761 ms 0.796 ms
3 24.105.62.146 (24.105.62.146) 1.948 ms 1.961 ms 1.965 ms
4 137.221.66.12 (137.221.66.12) 2.614 ms 2.656 ms 3.142 ms
5 137.221.69.72 (137.221.69.72) 187.866 ms 187.895 ms 187.903 ms
6 137.221.65.43 (137.221.65.43) 187.651 ms 187.502 ms 187.490 ms
7 137.221.65.97 (137.221.65.97) 187.514 ms 187.434 ms 187.423 ms
8 137.221.85.32 (137.221.85.32) 186.835 ms 186.915 ms 186.926 ms
9 * * *
10 dynamic-cpe-pool.orcon.net.nz (121.98.40.1) 200.402 ms 199.936 ms 199.935 ms
11 dynamic-cpe-pool.orcon.net.nz (121.98.45.47) 200.888 ms * 223.513 ms

08/11/2018 03:39:48 UTC

PING:
PING 121.98.45.47 (121.98.45.47) 56(84) bytes of data.
64 bytes from 121.98.45.47: icmp_seq=1 ttl=49 time=170 ms
64 bytes from 121.98.45.47: icmp_seq=2 ttl=49 time=167 ms
64 bytes from 121.98.45.47: icmp_seq=3 ttl=49 time=168 ms
64 bytes from 121.98.45.47: icmp_seq=4 ttl=49 time=167 ms

— 121.98.45.47 ping statistics —
4 packets transmitted, 4 received, 0% packet loss, time 2999ms
rtt min/avg/max/mdev = 167.915/168.716/170.810/1.280 ms

08/11/2018 03:39:48 UTC

PING:
PING 121.98.45.47 (121.98.45.47) 56(84) bytes of data.
64 bytes from 121.98.45.47: icmp_seq=1 ttl=49 time=252 ms
64 bytes from 121.98.45.47: icmp_seq=2 ttl=49 time=200 ms
64 bytes from 121.98.45.47: icmp_seq=3 ttl=49 time=201 ms
64 bytes from 121.98.45.47: icmp_seq=4 ttl=49 time=202 ms

— 121.98.45.47 ping statistics —
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 200.959/214.233/252.092/21.867 ms

08/11/2018 03:39:48 UTC

MTR:
Start: Thu Nov 8 03:39:48 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.3 0.0
2.|-- 37.244.22.130 0.0% 10 0.6 0.6 0.5 0.7 0.0
3.|-- 24.105.30.146 0.0% 10 1.7 1.1 0.9 1.7 0.0
4.|-- 137.221.66.4 0.0% 10 1.5 1.6 1.5 1.6 0.0
5.|-- 137.221.68.72 0.0% 10 162.2 162.2 162.2 162.3 0.0
6.|-- 137.221.65.7 0.0% 10 162.2 162.2 162.2 162.3 0.0
7.|-- 137.221.65.41 0.0% 10 162.3 165.4 162.2 192.6 9.5
8.|-- 137.221.65.97 0.0% 10 162.3 162.2 162.2 162.3 0.0
9.|-- 137.221.85.32 0.0% 10 162.1 162.3 162.0 163.0 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- dynamic-cpe-pool.orcon.net.nz 0.0% 10 166.5 166.8 166.3 167.7 0.0
12.|-- dynamic-cpe-pool.orcon.net.nz 0.0% 10 167.5 167.8 167.5 169.1 0.0

08/11/2018 03:39:48 UTC

MTR:
Start: Thu Nov 8 03:39:48 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.4 0.0
2.|-- 37.244.23.2 0.0% 10 0.6 0.5 0.4 0.7 0.0
3.|-- 24.105.62.146 0.0% 10 1.3 1.4 1.2 1.8 0.0
4.|-- 137.221.66.12 0.0% 10 2.4 2.5 2.4 2.6 0.0
5.|-- 137.221.69.72 0.0% 10 202.5 189.1 187.5 202.5 4.7
6.|-- 137.221.65.43 0.0% 10 188.4 191.1 187.5 222.0 10.9
7.|-- 137.221.65.97 0.0% 10 187.5 187.5 187.5 187.6 0.0
8.|-- 137.221.85.32 0.0% 10 186.9 186.9 186.8 187.2 0.0
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- dynamic-cpe-pool.orcon.net.nz 0.0% 10 200.0 200.1 200.0 200.7 0.0
11.|-- dynamic-cpe-pool.orcon.net.nz 0.0% 10 201.1 201.2 200.8 202.3 0.0

08/11/2018 03:39:48 UTC

I’d appreciate anyone’s help with this. I don’t have enough technical expertise to fix this issue (or to really understand any of the diagnostic info I pasted above), and the game is completely unplayable at the moment, despite everything else working totally fine on the computer. Thanks in advance.

Hello SaulGoodman,

Could you please provide the following diagnostics so we can take a deeper look into your issue?

  • Traceroute (right after a disconnection or whenever you’re experiencing the issue)
  • Pathping (right after a disconnection or whenever you’re experiencing the issue)
  • WinMTR (right after a disconnection or whenever you’re experiencing the issue)

Got feedback about the support I’m providing? Leave your comments here!