Hi there
I’ve been having issues with connecting to Overwatch over the past few months. I would frequently get the ‘lost connection to server’ issue from the main menu when I’d start up the game, but after 3-5 restarts of the game, it would usually come right and once it was properly connected, I had no issues getting into matches… no lag or disconnections once I was actually connected. This was a total pain, but I could get it to work eventually.
The new issue is that if I manage to get past this first issue (getting past the main menu without disconnection), I end up in the queue and I join a game but it gets stuck in the loading screen. It sounds like I’m connected to the game, as I hear the inactivity timeout alarm after a while as the game is still ‘loading’. Doesn’t even get to the Hero select screen. This is happening all of the time now, so the game is completely unplayable.
I have a wired connection, and I’ve tried the following:
- Rebooting router
- Reset Winsock data
- Flush DNS, renew IP address
- Checked drivers are up to date
- Reinstalled Overwatch and Blizzard Launcher
I used the Blizzard diagnostic tool about 30 seconds after one of my most recent attempts to connect to a game.
TRACEROUTE:
traceroute to 121.98.45.47 (121.98.45.47), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.471 ms 0.460 ms 0.458 ms
2 37.244.22.2 (37.244.22.2) 1.038 ms 1.020 ms 1.029 ms
3 24.105.30.146 (24.105.30.146) 2.825 ms 2.846 ms 2.858 ms
4 137.221.66.4 (137.221.66.4) 2.858 ms 2.858 ms 2.857 ms
5 137.221.68.72 (137.221.68.72) 162.524 ms 162.530 ms 162.533 ms
6 137.221.65.7 (137.221.65.7) 162.474 ms 162.474 ms 162.437 ms
7 137.221.65.41 (137.221.65.41) 162.402 ms 162.177 ms 162.158 ms
8 137.221.65.97 (137.221.65.97) 162.199 ms 162.161 ms 162.138 ms
9 137.221.85.32 (137.221.85.32) 162.115 ms 162.126 ms 162.109 ms
10 * * *
11 dynamic-cpe-pool.orcon.net.nz (121.98.40.1) 168.474 ms 167.957 ms 166.954 ms
12 dynamic-cpe-pool.orcon.net.nz (121.98.45.47) 168.523 ms 167.896 ms 168.428 ms
08/11/2018 03:39:48 UTC
TRACEROUTE:
traceroute to 121.98.45.47 (121.98.45.47), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.303 ms 0.292 ms 0.291 ms
2 37.244.23.2 (37.244.23.2) 0.749 ms 0.761 ms 0.796 ms
3 24.105.62.146 (24.105.62.146) 1.948 ms 1.961 ms 1.965 ms
4 137.221.66.12 (137.221.66.12) 2.614 ms 2.656 ms 3.142 ms
5 137.221.69.72 (137.221.69.72) 187.866 ms 187.895 ms 187.903 ms
6 137.221.65.43 (137.221.65.43) 187.651 ms 187.502 ms 187.490 ms
7 137.221.65.97 (137.221.65.97) 187.514 ms 187.434 ms 187.423 ms
8 137.221.85.32 (137.221.85.32) 186.835 ms 186.915 ms 186.926 ms
9 * * *
10 dynamic-cpe-pool.orcon.net.nz (121.98.40.1) 200.402 ms 199.936 ms 199.935 ms
11 dynamic-cpe-pool.orcon.net.nz (121.98.45.47) 200.888 ms * 223.513 ms
08/11/2018 03:39:48 UTC
PING:
PING 121.98.45.47 (121.98.45.47) 56(84) bytes of data.
64 bytes from 121.98.45.47: icmp_seq=1 ttl=49 time=170 ms
64 bytes from 121.98.45.47: icmp_seq=2 ttl=49 time=167 ms
64 bytes from 121.98.45.47: icmp_seq=3 ttl=49 time=168 ms
64 bytes from 121.98.45.47: icmp_seq=4 ttl=49 time=167 ms
— 121.98.45.47 ping statistics —
4 packets transmitted, 4 received, 0% packet loss, time 2999ms
rtt min/avg/max/mdev = 167.915/168.716/170.810/1.280 ms
08/11/2018 03:39:48 UTC
PING:
PING 121.98.45.47 (121.98.45.47) 56(84) bytes of data.
64 bytes from 121.98.45.47: icmp_seq=1 ttl=49 time=252 ms
64 bytes from 121.98.45.47: icmp_seq=2 ttl=49 time=200 ms
64 bytes from 121.98.45.47: icmp_seq=3 ttl=49 time=201 ms
64 bytes from 121.98.45.47: icmp_seq=4 ttl=49 time=202 ms
— 121.98.45.47 ping statistics —
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 200.959/214.233/252.092/21.867 ms
08/11/2018 03:39:48 UTC
MTR:
Start: Thu Nov 8 03:39:48 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.3 0.0
2.|-- 37.244.22.130 0.0% 10 0.6 0.6 0.5 0.7 0.0
3.|-- 24.105.30.146 0.0% 10 1.7 1.1 0.9 1.7 0.0
4.|-- 137.221.66.4 0.0% 10 1.5 1.6 1.5 1.6 0.0
5.|-- 137.221.68.72 0.0% 10 162.2 162.2 162.2 162.3 0.0
6.|-- 137.221.65.7 0.0% 10 162.2 162.2 162.2 162.3 0.0
7.|-- 137.221.65.41 0.0% 10 162.3 165.4 162.2 192.6 9.5
8.|-- 137.221.65.97 0.0% 10 162.3 162.2 162.2 162.3 0.0
9.|-- 137.221.85.32 0.0% 10 162.1 162.3 162.0 163.0 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- dynamic-cpe-pool.orcon.net.nz 0.0% 10 166.5 166.8 166.3 167.7 0.0
12.|-- dynamic-cpe-pool.orcon.net.nz 0.0% 10 167.5 167.8 167.5 169.1 0.0
08/11/2018 03:39:48 UTC
MTR:
Start: Thu Nov 8 03:39:48 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.4 0.0
2.|-- 37.244.23.2 0.0% 10 0.6 0.5 0.4 0.7 0.0
3.|-- 24.105.62.146 0.0% 10 1.3 1.4 1.2 1.8 0.0
4.|-- 137.221.66.12 0.0% 10 2.4 2.5 2.4 2.6 0.0
5.|-- 137.221.69.72 0.0% 10 202.5 189.1 187.5 202.5 4.7
6.|-- 137.221.65.43 0.0% 10 188.4 191.1 187.5 222.0 10.9
7.|-- 137.221.65.97 0.0% 10 187.5 187.5 187.5 187.6 0.0
8.|-- 137.221.85.32 0.0% 10 186.9 186.9 186.8 187.2 0.0
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- dynamic-cpe-pool.orcon.net.nz 0.0% 10 200.0 200.1 200.0 200.7 0.0
11.|-- dynamic-cpe-pool.orcon.net.nz 0.0% 10 201.1 201.2 200.8 202.3 0.0
08/11/2018 03:39:48 UTC
I’d appreciate anyone’s help with this. I don’t have enough technical expertise to fix this issue (or to really understand any of the diagnostic info I pasted above), and the game is completely unplayable at the moment, despite everything else working totally fine on the computer. Thanks in advance.