Dear Blizzard Team,
I’m writing to inform you of a possible very frustrating bug that has persisted for quite a while now. Your matchmaking algorithm seems absolutely broken. The game has lost all fun for me because I actually do keep improving but all I do is lose games. I am wondering if you guys have the wrong MMR for me.
One issue I’ve come across is that on stat websites (3rd party, like overbuff), it says I have a 200+% win rate with wrecking ball. This is obviously impossible, but maybe it means you guys put me in games with people much better than me? I don't think this will explain the entire issue everybody is talking about, but maybe it would reveal some bug that is causing things to be worse?
Yesterday I lost 15 matches in a row. 14 quickplay and 1 CTF. The odds of this happening if the games are supposed to be 50/50 is something like 1 in 64000. I know that many games do occur on your serves, and variance is a thing. But this keeps happening to me. My win rate in OW2 is laughably low. I use aim trainers, I utilize coaching, I watch tons of content on the game, and yet all I do is lose. I’m in bronze 5 even though I placed in Gold years ago when I wasn’t very good and I’m clearly better now after all the coaching, video reviews, etc. I know I'm a better player now. I don't think stats are the end all and you have to be objective oriented and communicate with your team. But in most of my games the stats say I did pretty damn well. Often 0 deaths as tank, high damage, etc. Again, only for what that's worth.
I can’t continue playing this game if I keep getting better but lose over and over again. I think most of us players wouldn’t mind longer queue times in order to have a fair and balanced game. You give us plenty of stuff to do while we wait.
Finally, the development team seems to not admit this is a problem while the entire community admits it is one. I am begging you to at least address this as a problem. I love the game because over time you get better, improve and see the fruits of your labor. In game, I do feel like I’ve improved, but to practice a game, to watch content and be all about that game and to lose 15 matches in a row is downright depressing. What’s the point of continuing to play?
Update- when trying to convey this to an actual human here are the issues I’ve come across:
1. The support forum only allows you to write them about specific things, and otherwise just gives you an auto generated suggestion. This is an example of corporate inhumanity.
2. When trying to paste this message in the support form it tells me its too long of a message.
3. At no point does the ‘contact us’ button ever actually contact you.
“We’re available 24/7 to help with game shop and account issues” – are you?
Please don’t come in with the ‘be better’ texts. I’ve been playing this game for 3 or 4 years now and I’ve never encountered matches like this. Lots of people are reporting so while I always know I can get better, this is beyond that, so I ask us to keep the discussion on topic.