Cant even get my cosmetics back

So I been having this issue ever since OW2 came out. I play on console and I was able to merge my account and get my stuff, but the next day, I was asked to put my battle net account and I never had one. So I made one and put in the account, then merged again and all the sudden my stuff is gone. I dont know if its an error, but I dont know why my stuff was gone all the sudden when I made a new battle net account. Am I the only one that has this issue?