Can't log in. Keeps getting lost connection to game server on log in

Technical Support
1

Hey I can’t log into my account whenever I do it just post LOST CONNECTION TO GAME SERVER after at couple of seconds without ever entering the game.

All my other blizzard games can load without a problem

2

Same here , i have some friends who are having problems aswell… They have problems logging in and on the few tries that they can they have very high latency.
Hope this gets fixed soon :frowning:

3

Hello,

If you can’t log in to the game, please start by following all the steps in this article, including the advanced troubleshooting:
battle.net/support/article/99037

If the issue persists and you still can’t log in, we’ll need some more information so we can investigate:

  • Details of issue:
  • Date/time it started:
  • City/Country:
  • Internet Provider:
  • Traceroute (right after a disconnection or whenever you’re experiencing the issue)
  • Pathping (right after a disconnection or whenever you’re experiencing the issue)
  • WinMTR (right after a disconnection or whenever you’re experiencing the issue)

Got feedback about the support I’m providing? Leave your comments here!

4

I had this problem as well, and resolved it by going to Device Manager, right clicking my network card, selecting Properties and going to the Advanced tab. There were a bunch of options on my card I played around with different settings trying to go for the ‘auto detect’ for each. The one that seemed to fix the problem for me was the ‘Link Speed’ This was set to 100M, which is what gave me problems. Setting it to ‘Auto Negotiation’ fixed it for me. Hope this helps.

5

Hye Sunbeams,

Thank you for using the search function to try and find a solution or answer, but please do not bump such old threads. If you cannot find a recent thread that matches your description, create a new thread for yourself instead.

Have a few seconds to spare? Let me know how I’m doing!