Recently, I’ve been having random troubles in game with it automatically dropping me from the match probably from packet loss (which I can’t fix because I’m on dorm internet) and also my game deciding to freeze almost every time I die. I used Nvidia shadowplay to record when this was happening to me and I have two videos of it happening right here and also here where the first video left off. I’m gonna leave a list of interesting timestamps where it happens to me, and I want to note the strange behavior before and after the freezes, including incorrect/missing music, incorrect camera angles, etc. During the freezes, it can also look like the in game timer skips ahead, and I think that’s because Nvidia Shadowplay doesn’t record when a window is not responding in Windows. Anyway, in the first video, there are freezes starting at 0:34, and 4:25, and in the second video, it freezes and/or returns to the intro screen at 0:00, 0:15, 0:27, 1:00, 1:15, 4:55, 5:09, 5:36, 5:54, 6:00, 6:13, 7:31, 7:45, (at 8:23 I died and it didn’t happen), 8:50, 9:02, 10:29, and finally 10:41. It’s a lot of timestamps, and after writing this down, I seem to notice that the “map introduction screen” thing happens after every time that the game itself freezes, but just about 12-15 seconds afterwards.
Now, as for steps I’ve taken to try and fix this, I have:
- Reinstalled my graphics drivers on a clean installation
- Scanned and repaired files for my Overwatch installation (on Live NA server and on PTR)
- Restarted my computer many times
- And closed all other possibly interfering applications including Nvidia GeForce Experience and Nvidia Shadowplay
The things I have not yet tried that I suspect might make a difference:
- Fully uninstalling and reinstalling the game (I will likely try it on the PTR build first to test)
- Reverting back to using my GTX 1060 3GB (this is a last resort item though. I never experienced these issues on this graphics card, but I have only very recently been encountering the issues, as it’s been almost 2 weeks since I installed my brand new 980Ti without any issues previously.)
- Underclocking/Undervolting CPU/GPU to test stability (I currently run stock settings on both my CPU and GPU, so I don’t think this would be the issue and would probably introduce more problems than it solves.)
Recent changes I’ve made to my system hardware:
- Replaced system power supply with a higher wattage one to support…
- New GTX980Ti, installed at the same time as the power supply about two weeks ago
- Moved my RAM positions on my motherboard so they would support dual-channel speeds, I accidentally put one of my 2x4GB sticks in the wrong spot, and so I swapped the position of it and my 1x8GB stick so that my system would use the 2x4 pair in dual channel with the 1x8 in single channel, and I had also noticed previously that my system was bugging and reserving half of my total RAM for system usage before this and it is acting normally after this change.
I understand there are a loooot of variables in a situation like this, but I really want to find a solution to this, because until I do, it makes me completely unable to play competitive matches in fear of disconnecting from the match and being a detriment to my team. There’s simply too much to lose to be worth the risk of playing as long as this bug is still happening to me.
Edit: Editing to add a WinMTR log and DXDiag
Here we go, here’s the pastebin for my WinMTR: pastebin. com/fa7gpv7p (link broken on purpose because I’m not allowed to post links apparently even though my original post had two)
I stopped it a little bit after it first happened, but I wanted to note that it wasn’t the major freezes like what was happening in the videos, it was more of a 2-3 second snag that happened after I died and waited to respawn.
And here’s the pastebin for my DXDiag: pastebin. com/y7FDMJZS
I’m not sure if there’s anything of note in here because it’s a long text file and I’m not gonna look through it myself if I don’t know what I’m looking for.