EXCEPTION_ACCESS_VIOLATION since season 18 and nothing fixes it

Technical Support
1

i have tired every thing
Scan and Repair
Uninstalling and reinstalling (deleted any files left over from uninstalling)
Deleated all Battle net / Blizzard files
Reinstalled Windows and formated other Driver
Made sure all Drives are up to date
im about to just buy a New CPU,RAM and Storage to see if that works

                            ERROR
Overwatch - 2.18.1.0: EXCEPTION_ACCESS_VIOLATION reading from 0x000001be58135390 <:BlizzardError Summary> EXCEPTION_ACCESS_VIOLATION reading from 0x000001be58135390

Crashing Thread (ID: 9540)
DBG-ADDR<00007FF631639791>()
DBG-ADDR<00007FF631636F4F>()
DBG-ADDR<00007FF6316041ED>()
DBG-ADDR<00007FF6315FF8EE>()
DBG-ADDR<00007FF631A98459>()
DBG-ADDR<00007FF631AC3A1D>()
DBG-ADDR<00007FF63173C582>()
DBG-ADDR<00007FF63173DBFD>()
DBG-ADDR<00007FF631792914>()
DBG-ADDR<00007FF631675212>()

<:BlizzardError Assertion>

2

If it isn’t the game. Then it’s likely GPU (check drivers are up to date), or RAM being insufficient/faulty.

1 Like
3

i talk to 2 tech in my area and both have said it most likely the game as GPU is up to date and the RAM is pretty new and tested

4

Are you getting “New active input device”, “New active output device” over and over in the logs? Check the “APPLICATION STATE” part, if so its a vivox bug that multiple people have been reporting for MONTHS. It keeps cycling audio devices for no reason. I’m crashing because of that as well. Paste the full log in like pastebin and send it, what you’ve sent doesn’t tell us anything.

5

does this help
Most Recent Logs:
[ALW] [Engine] [External(0)] [External()] [2025-11-08T16:34:38.966Z]: Selected Display: ASUS VG247Q1A
[ALW] [Engine] [External(0)] [External()] [2025-11-08T16:34:38.966Z]: Selected Graphics API: Dx11
[ALW] [Engine] [External(0)] [External()] [2025-11-08T16:34:38.966Z]: Selected VidDeviceType: Dx11
[ALW] [Engine] [External(0)] [External()] [2025-11-08T16:34:41.036Z]: Render Thread startup time: 0.913784 secs
[NRM] [VoiceChat] [External(0)] [External()] [2025-11-08T16:35:02.162Z]: ==[VC] Client begin Base initialize
[NRM] [VoiceChat] [External(0)] [External()] [2025-11-08T16:35:02.162Z]: ==[VC] Client Base initialized
[NRM] [VoiceChat] [External(0)] [External()] [2025-11-08T16:35:02.162Z]: ==[VC] Client begin initialize
[NRM] [VoiceChat] [External(0)] [External()] [2025-11-08T16:35:02.162Z]: ==[VC] Client initialized
[NRM] [VoiceChat] [External(0)] [External()] [2025-11-08T16:35:02.162Z]: ==[VC] DetermineVoiceChatAudioDevices
[NRM] [VoiceChat] [External(0)] [External()] [2025-11-08T16:35:02.162Z]: ==[VC] Devices started
[NRM] [VoiceChat] [External(0)] [External()] [2025-11-08T16:35:02.162Z]: #=[VC] Channel Enabled Flags 0000 → 0005
[NRM] [VoiceChat] [External(0)] [External()] [2025-11-08T16:35:02.162Z]: ==[VC] Client started
[NRM] [VoiceChat] [External(0)] [External()] [2025-11-08T16:35:02.219Z]: ==[VC] SetTargetOutputDevice Headphones (Realtek(R) Audio)
[NRM] [VoiceChat] [External(0)] [External()] [2025-11-08T16:35:02.219Z]: ==[VC] SetTargetInputDevice Headset Microphone (Oculus Virtual Audio Device)
[NRM] [VoiceChat] [External(0)] [External()] [2025-11-08T16:35:02.263Z]: #=[VC] ResponseGetOutputDevices 01 0(0:811c9dc5) (Default System Device|Default System Device) ({0.0.0.00000000}.{e92f27c9-6409-4adb-9786-b2452460eac9}|Headphones (Realtek(R) Audio)) ({0.0.0.00000000}.{e92f27c9-6409-4adb-9786-b2452460eac9}|Headphones (Realtek(R) Audio)) ({0.0.0.00000000}.{51ea8c8e-4417-429d-a49b-e856ebcc5b30}|Headphones (Oculus Virtual Audio Device))
[NRM] [VoiceChat] [External(0)] [External()] [2025-11-08T16:35:02.263Z]: ==[VC] Output devices added [(Default Communication Device|Default Communication Device),(Default System Device|Default System Device),(No Device|No Device),({0.0.0.00000000}.{46b05a97-07c8-4686-bada-3054bd2ab815}|Speakers (HyperX QuadCast S)),({0.0.0.00000000}.{51ea8c8e-4417-429d-a49b-e856ebcc5b30}|Headphones (Oculus Virtual Audio Device)),({0.0.0.00000000}.{62bc01e2-1337-4dc9-9720-2373347e3e73}|Speakers (NVIDIA Broadcast)),({0.0.0.00000000}.{9c4a0410-fcf7-4d8a-84f6-2c65a9691488}|Acer KG271 (NVIDIA High Definition Audio)),({0.0.0.00000000}.{acac540d-314c-4489-b08c-859cc8508e2f}|ASUS VG247Q1A (NVIDIA High Definition Audio)),({0.0.0.00000000}.{e92f27c9-6409-4adb-9786-b2452460eac9}|Headphones (Realtek(R) Audio))]
[NRM] [VoiceChat] [External(0)] [External()] [2025-11-08T16:35:02.263Z]: ==[VC] New active output device (Default System Device|Default System Device)
[NRM] [VoiceChat] [External(0)] [External()] [2025-11-08T16:35:02.272Z]: ==[VC] SetTargetOutputDevice Headphones (Realtek(R) Audio)
[NRM] [VoiceChat] [External(0)] [External()] [2025-11-08T16:35:02.272Z]: ==[VC] SetTargetInputDevice Headset Microphone (Oculus Virtual Audio Device)
[NRM] [VoiceChat] [External(0)] [External()] [2025-11-08T16:35:02.288Z]: #=[VC] ResponseGetInputDevices 01 0(0:811c9dc5) (Default System Device|Default System Device) ({0.0.1.00000000}.{eefa459c-0c60-411b-82c0-1a4ff6a3c15d}|Headset Microphone (Oculus Virtual Audio Device)) ({0.0.1.00000000}.{eefa459c-0c60-411b-82c0-1a4ff6a3c15d}|Headset Microphone (Oculus Virtual Audio Device)) ({0.0.1.00000000}.{eefa459c-0c60-411b-82c0-1a4ff6a3c15d}|Headset Microphone (Oculus Virtual Audio Device))
[NRM] [VoiceChat] [External(0)] [External()] [2025-11-08T16:35:02.288Z]: ==[VC] Input devices added [(Default Communication Device|Default Communication Device),(Default System Device|Default System Device),(No Device|No Device),({0.0.1.00000000}.{5788e300-e578-423f-8a31-3a3deaff4c7f}|Microphone (NVIDIA Broadcast)),({0.0.1.00000000}.{5888d3c5-36ae-44f1-b5fa-71c92b83c245}|Microphone (Realtek(R) Audio)),({0.0.1.00000000}.{95c30b5e-19de-499c-a56a-3e1b73f13e6d}|Microphone (HyperX QuadCast S)),({0.0.1.00000000}.{eefa459c-0c60-411b-82c0-1a4ff6a3c15d}|Headset Microphone (Oculus Virtual Audio Device))]
[NRM] [VoiceChat] [External(0)] [External()] [2025-11-08T16:35:02.288Z]: ==[VC] New active input device (Default System Device|Default System Device)
[NRM] [VoiceChat] [External(0)] [External()] [2025-11-08T16:35:02.296Z]: ==[VC] SetTargetOutputDevice Headphones (Realtek(R) Audio)
[NRM] [VoiceChat] [External(0)] [External()] [2025-11-08T16:35:02.296Z]: ==[VC] SetTargetInputDevice Headset Microphone (Oculus Virtual Audio Device)
[NRM] [VoiceChat] [External(0)] [External()] [2025-11-08T16:35:02.343Z]: #=[VC] ResponseGetOutputDevices 01 0(0:811c9dc5) (Default System Device|Default System Device) ({0.0.0.00000000}.{e92f27c9-6409-4adb-9786-b2452460eac9}|Headphones (Realtek(R) Audio)) ({0.0.0.00000000}.{e92f27c9-6409-4adb-9786-b2452460eac9}|Headphones (Realtek(R) Audio)) ({0.0.0.00000000}.{51ea8c8e-4417-429d-a49b-e856ebcc5b30}|Headphones (Oculus Virtual Audio Device))
[NRM] [VoiceChat] [External(0)] [External()] [2025-11-08T16:35:02.358Z]: #=[VC] ResponseGetInputDevices 01 0(0:811c9dc5) (Default System Device|Default System Device) ({0.0.1.00000000}.{eefa459c-0c60-411b-82c0-1a4ff6a3c15d}|Headset Microphone (Oculus Virtual Audio Device)) ({0.0.1.00000000}.{eefa459c-0c60-411b-82c0-1a4ff6a3c15d}|Headset Microphone (Oculus Virtual Audio Device)) ({0.0.1.00000000}.{eefa459c-0c60-411b-82c0-1a4ff6a3c15d}|Headset Microphone (Oculus Virtual Audio Device))
[NRM] [VoiceChat] [External(0)] [External()] [2025-11-08T16:35:02.383Z]: ==[VC] RequestSetActiveOutputDevice ({0.0.0.00000000}.{e92f27c9-6409-4adb-9786-b2452460eac9}|Headphones (Realtek(R) Audio))
[NRM] [VoiceChat] [External(0)] [External()] [2025-11-08T16:35:02.383Z]: ==[VC] RequestSetActiveInputDevice ({0.0.1.00000000}.{eefa459c-0c60-411b-82c0-1a4ff6a3c15d}|Headset Microphone (Oculus Virtual Audio Device))
[NRM] [VoiceChat] [External(0)] [External()] [2025-11-08T16:35:02.399Z]: #=[VC] ResponseSetActiveOutputDevice 02 0(0:811c9dc5)
[NRM] [VoiceChat] [External(0)] [External()] [2025-11-08T16:35:02.399Z]: ==[VC] New active output device ({0.0.0.00000000}.{e92f27c9-6409-4adb-9786-b2452460eac9}|Headphones (Realtek(R) Audio))
[NRM] [VoiceChat] [External(0)] [External()] [2025-11-08T16:35:02.399Z]: #=[VC] ResponseSetActiveInputDevice 02 0(0:811c9dc5)
[NRM] [VoiceChat] [External(0)] [External()] [2025-11-08T16:35:02.399Z]: ==[VC] New active input device ({0.0.1.00000000}.{eefa459c-0c60-411b-82c0-1a4ff6a3c15d}|Headset Microphone (Oculus Virtual Audio Device))

6

I had this issue, game crashed so often I was getting match banned and wouldn’t even dare attempt comp. Turned out after a whole week of problem solving, it was a corrupted RAM stick that was causing the issue. Removed it, and not had a single crash since.