EXCEPTION_ACCESS_VIOLATION since season 18 and nothing fixes it

Technical Support
1

i have tired every thing
Scan and Repair
Uninstalling and reinstalling (deleted any files left over from uninstalling)
Deleated all Battle net / Blizzard files
Reinstalled Windows and formated other Driver
Made sure all Drives are up to date
im about to just buy a New CPU,RAM and Storage to see if that works

                            ERROR
Overwatch - 2.18.1.0: EXCEPTION_ACCESS_VIOLATION reading from 0x000001be58135390 <:BlizzardError Summary> EXCEPTION_ACCESS_VIOLATION reading from 0x000001be58135390

Crashing Thread (ID: 9540)
DBG-ADDR<00007FF631639791>()
DBG-ADDR<00007FF631636F4F>()
DBG-ADDR<00007FF6316041ED>()
DBG-ADDR<00007FF6315FF8EE>()
DBG-ADDR<00007FF631A98459>()
DBG-ADDR<00007FF631AC3A1D>()
DBG-ADDR<00007FF63173C582>()
DBG-ADDR<00007FF63173DBFD>()
DBG-ADDR<00007FF631792914>()
DBG-ADDR<00007FF631675212>()

<:BlizzardError Assertion>

2

If it isn’t the game. Then it’s likely GPU (check drivers are up to date), or RAM being insufficient/faulty.

1 Like
3

i talk to 2 tech in my area and both have said it most likely the game as GPU is up to date and the RAM is pretty new and tested

4

Are you getting “New active input device”, “New active output device” over and over in the logs? Check the “APPLICATION STATE” part, if so its a vivox bug that multiple people have been reporting for MONTHS. It keeps cycling audio devices for no reason. I’m crashing because of that as well. Paste the full log in like pastebin and send it, what you’ve sent doesn’t tell us anything.