Hi, i just bought the game and since the installation I have not successfully played a game on the EU server (failed to connect to server msg). But there has been no problems at all playing on the NA server? Please help.
1 Like
Yeah I have the same issue. I’ve done all the troubleshooting steps as well.
a little surprised that no one responds to this issue at all…
Hello Brokencliche,
It’s best to start with some troubleshooting so we can discard the most common causes for this kind of issue. Please, check this article and make sure you follow all the instructions, including the advanced steps:
battle.net/support/article/99037
If the issue persists, we need some diagnostics so we can investigate:
- Details of issue:
- Date/time it started:
- City/Country:
- Internet Provider:
- Traceroute (right after a disconnection or whenever you’re experiencing the issue)
- Pathping (right after a disconnection or whenever you’re experiencing the issue)
- WinMTR (right after a disconnection or whenever you’re experiencing the issue)
Got feedback about the support I’m providing? Leave your comments here!