Hello,
Was having an issue since some months now when I was playing Overwatch and only Overwatch. My PC just froze randomly in games (seems qp/comp had no influence on it). It was at least once per day (in 4 games, I was 100% sure it would happen). I tried every damn solution Blizzard is proposing on the Troubleshoot thread, and some other things not related to Overwatch.
Symptoms:
- Sound loop
- Screen frozen
- No keyboard/mouse (even Xbox360 controller) interaction
- Reliability history (from Windows) showing an unexpected shutdown, nothing else.
- Only while playing Overwatch (or right after a session on it, happened once).
- No thermal issue
- Ran memory checks / benchmarks for hours without a single crash
- Uninstall/install Overwatch and Battlenet and even Windows 10
And finally I tried something a guy posted in these forums (I can’t find it anymore) and so I’m posting this again, since it is not in Blizzard Troubleshoot section.
What I did: (The labels may differ since I’m not running Windows in English)
- Type in Search bar (bottom left) : Sound, and then Enter
- Do this both for input/output audio device (I did just for those I use, but you can also try on all of those if you’re not sure)
- Right click on the peripheral, go to Properties
- Go to Advanced Statistics tab
- Uncheck : Authorize applications to take exclusive control of the device
- You may **reboot// the system
It seems to be a sound controller related issue between Overwatch and Windows. After that, I did not get a single crash since. I hope it’s going to help someone.
But now, I’m experiencing an in-game voice chat bug. At almost the same frequency than before (expect it at 100% in 4 games) the voice chat is still turned up but it shows me that I’m alone in it (showing 1 people in it, while people are in and me too, as I was told several times in text chat) but I’m no longer able to speak nor hear them.
Leaving/joining back doesn’t do the trick. Only a game restart seems to fix the problem, I guess it’s related to the first point I made, but, of course, no way to be sure.
I’m already happy that I can play again (after loosing so many SR because of this, Master to Plat, just to give an idea), but if I could find a fix for the second point, it would even be better.
Hoping that helps,
Leath.