Game Crashing - Driver Issues

Hello,
I am having technical issues with game since halloween event started.
First it was “rendering device has been lost”
It’s Dell insipron 15, 5570; AMD 530 with intel UHD 620.

However, I have done the updates to drivers and BIOS.
Now I am getting another error.
the blizz reference code : " 0E69944B-9152-4A48-85DC-7C73ED4F17CD "

can I get a solution already ? been a month ?

Thanks in advance.