Hammond patch lag spikes?

Technical Support
1

The day the Hammond patch hit, I also did some updates with my computer.

The problem is that now I get spikes that take me from 90-100 fps to 18-25fps and I don’t know if its the updates or the patch, i get pretty invested during matches even with it just being QP so I haven’t really checked the ingame stats aside from just seeing the FPS drop.

Current ingame settings tend to be:
3440x1440 (75 hz)
Max settings
i9-8950HK
GTX 1080
32GB DDR4-2666MHz

Is anyone else getting the same issues?

2

try running the scan and repair feature from the blizzard launcher, might be a corrupt patch file… worked for me

3

Thanks, will do this now!

4

Target Name: 185.60.112.157
IP: 185.60.112.157
Date/Time: 01.08.2018 12:20:24 - 01.08.2018 12:30:24

Hop Sent PL% Min Max Avg Host Name / [IP]
1 10 0 0,18 1,18 0,74 10.0.0.1 [10.0.0.1]
2 10 0 1,55 5,80 3,48 10.11.134.1 [10.11.134.1]
3 10 0 0,39 1,94 0,74 10.100.100.26 [10.100.100.26]
4 10 0 0,52 2,22 0,90 10.100.100.40 [10.100.100.40]
5 10 0 0,52 4,13 1,23 10.100.100.33 [10.100.100.33]
6 10 0 0,93 2,34 1,24 unspecified mtw ru [37.228.94.125]
7 10 20 2,00 3,57 2,58 mskn06rb.transtelecom net [188.43.240.38]
8 10 100 0 0 0 [-]
9 10 100 0 0 0 [-]
10 10 10 51,00 206,99 69,29 ae1-br02-eqam1.blizzardonline net [137.221.78.35]
11 10 0 51,00 57,81 52,63 et-0-0-67-pe02-eqam1.blizzardonline net [137.221.78.73]
12 10 0 51,79 53,54 52,18 137.221.66.47 [137.221.66.47]
13 10 0 51,00 52,76 51,93 185.60.112.157 [185.60.112.157]

Target Name: 185.60.114.159
IP: 185.60.114.159
Date/Time: 01.08.2018 12:20:29 - 01.08.2018 12:30:29

Hop Sent PL% Min Max Avg Host Name / [IP]
1 10 0 0,23 1,58 0,83 10.0.0.1 [10.0.0.1]
2 10 0 1,00 6,61 2,96 10.11.134.1 [10.11.134.1]
3 10 0 0,38 2,36 1,05 10.100.100.26 [10.100.100.26]
4 10 0 0,35 1,61 0,86 10.100.100.40 [10.100.100.40]
5 10 0 0,47 1,90 0,98 10.100.100.33 [10.100.100.33]
6 10 0 0,89 2,12 1,24 unspecified mtw ru [37.228.94.125]
7 10 10 2,00 5,08 3,16 mskn06rb.transtelecom net [188.43.240.38]
8 10 100 0 0 0 [-]
9 10 100 0 0 0 [-]
10 10 0 51,94 64,04 53,51 ae1-br02-eqam1 blizzardonline net [137.221.78.35]
11 10 0 58,00 247,26 77,36 et-0-0-3-br02-eqpa4 blizzardonline net [137.221.65.92]
12 10 0 60,99 62,49 61,37 be2-pe01-eqpa4 blizzardonline net [137.221.77.71]
13 10 100 0 0 0 185.60.114.159 [185.60.114.159]

lag spikes in game looks like rubber-banding, ping spikes to 120-130 from 60

5

Is anybody still experiencing this? My issue still isn;t resolved.

6

Hello Deuteronomy,

If you’re experiencing lag spikes, let’s start with some basic troubleshooting so we can discard the most common causes of this kind of issue. Please, check this article and make sure you follow all the instructions, including the advanced steps:
battle.net/support/article/99037

If the issue persists, we will need some more data so we can investigate:

  • Details of issue:
  • Date/time it started:
  • City/Country:
  • Internet Provider:
  • Traceroute (right after a disconnection or whenever you’re experiencing the issue)
  • Pathping (right after a disconnection or whenever you’re experiencing the issue)
  • WinMTR (right after a disconnection or whenever you’re experiencing the issue)

Got feedback about the support I’m providing? Leave your comments here!

7

Details of issue: Large lag spikes going from 90-110 fps as low as 25.
Date/time it started: IIRC literally the day of the Hammond patch.
City/Country: Barcelona, Spain.
Internet Provider: Vodafone.
Not sure if WinMTR is correct, looks a lot different than other people’s I had to add asterisks to some hosts because the forums said it doesn’t allow links.
|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.0.1 - 0 | 724 | 724 | 0 | 0 | 11 | 0 |

| 10.196.81.1 - 59 | 218 | 91 | 9 | 12 | 18 | 12 |

| 10.80.8.245 - 0 | 724 | 724 | 4 | 8 | 19 | 8 |

| 172.29.86.5 - 0 | 724 | 724 | 4 | 8 | 23 | 7 |

| No response from host - 100 | 146 | 0 | 0 | 0 | 0 | 0 |

| ae2-100-xcr1.bsb.cw.ne*t - 0 | 724 | 724 | 4 | 9 | 41 | 7 |

| ae14-xcr2.prp.cw.ne*t - 0 | 724 | 724 | 24 | 26 | 63 | 27 |

| ae24-xcr1.ptl.cw.ne*t - 0 | 724 | 724 | 23 | 26 | 89 | 26 |

| blizzard.equinix-ix.f*r - 0 | 724 | 724 | 24 | 26 | 57 | 25 |

| ae1-br01-eqpa4.as57976.ne*t - 0 | 724 | 724 | 23 | 37 | 315 | 37 |

| No response from host - 100 | 146 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 146 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 146 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 146 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 146 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 146 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 146 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 146 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 146 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 146 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 146 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 146 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 146 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 146 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 146 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 146 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 146 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 146 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 146 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 146 | 0 | 0 | 0 | 0 | 0 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Traceroute (again with asterisks due to links):
Tracing route to 5.42.190.3 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 13 ms 9 ms * 10.196.81.1
3 8 ms 7 ms 7 ms 10.80.8.245
4 7 ms 7 ms 7 ms 172.29.86.5
5 9 ms 7 ms 8 ms vfspain-barcelona-gw.bsb.cw.net [195.89.97.98]
6 8 ms 7 ms 8 ms ae2-100-xcr1.bsb.cw.net [195.89.97.97]
7 25 ms 25 ms 25 ms ae14-xcr2.prp.cw.net [195.2.26.21]
8 27 ms 25 ms 25 ms ae24-xcr1.ptl.cw.net [195.2.24.154]
9 26 ms 26 ms 25 ms blizzard.equinix-ix.fr [195.42.145.55]
10 27 ms 32 ms 32 ms ae1-br01-eqpa4.as57976.net [137.221.77.33]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * *

Pathping (again with asterisks due to links):
Tracing route to 5.42.190.3 over a maximum of 30 hops

0 Jordan-Ault_LT [192.168.0.158]
1 192.168.0.1
2 10.196.81.1
3 10.80.8.245
4 172.29.86.5
5 vfspain-barcelona-gw.bsb.cw.net [195.89.97.98]
6 ae2-100-xcr1.bsb.cw.net [195.89.97.97]
7 ae20-xcr1.mar.cw.net [195.2.27.158]
8 ae38-xcr1.mar.cw.net [195.2.3.54]
9 blizzard.equinix-ix.fr [195.42.145.55]
10 ae1-br01-eqpa4.as57976.net [137.221.77.33]
11 *

8

Both the WinMTR and the pathping are showing packet loss in the second hop. I would recommend contacting your internet provider so they can make sure everything is fine.

Got feedback about the support I’m providing? Leave your comments here!