Help with determining problem with connection to server

Would someone be able to explain my drops/packet loss from the server and how bad it is?

TRACEROUTE:
traceroute to 190.213.140.172 (190.213.140.172), 15 hops max, 60 byte packets
1 10.56.100.81 (10.56.100.81) 1.842 ms 1.827 ms 1.824 ms
2 37.244.22.131 (37.244.22.131) 2.509 ms 2.515 ms 2.516 ms
3 24.105.30.152 (24.105.30.152) 2.638 ms 2.655 ms 2.862 ms
4 137.221.66.2 (137.221.66.2) 6.043 ms 6.072 ms 6.073 ms
5 137.221.68.70 (137.221.68.70) 6.073 ms 6.072 ms 6.059 ms
6 137.221.68.34 (137.221.68.34) 2.589 ms 2.179 ms 2.143 ms
7 213.248.78.166 (213.248.78.166) 2.344 ms 1.483 ms 1.585 ms
8 .dls-b21-link.telia.net (62.115.123.136) 40.275 ms 40.298 ms 39.697 ms
9 .atl-b22-link.telia.net (80.91.246.74) 50.354 ms 50.356 ms 49.753 ms
10 .mai-b1-link.telia.net (62.115.122.53) 64.481 ms 64.492 ms 64.504 ms
11 80.239.132.25 (80.239.132.25) 66.324 ms 66.403 ms 66.387 ms
12 .xe-6-0-6.0-north-miami.fl.us.nmi-teracore01.cwc.com (63.245.106.96) 66.741 ms 66.691 ms 66.790 ms
13 63.245.70.10 (63.245.70.10) 116.556 ms 116.752 ms 116.865 ms
14 200.1.111.25 (200.1.111.25) 119.507 ms 119.120 ms 119.085 ms
15 200.1.107.69 (200.1.107.69) 138.811 ms 130.410 ms 129.869 ms

22/05/2018 13:34:56 UTC

TRACEROUTE:
traceroute to 190.213.140.172 (190.213.140.172), 15 hops max, 60 byte packets
1 10.57.68.13 (10.57.68.13) 0.850 ms 0.821 ms 0.813 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 * * *
7 * 213.248.78.162 (213.248.78.162) 2.241 ms 2.201 ms
8 .atl-b22-link.telia.net (62.115.113.18) 19.076 ms 19.096 ms 19.091 ms
9 .mai-b1-link.telia.net (62.115.122.53) 36.786 ms 36.799 ms 36.794 ms
10 213.248.72.6 (213.248.72.6) 37.297 ms 37.307 ms 37.302 ms
11 .xe-5-1-7.0-north-miami.fl.us.nmi-teracore01.cwc.com (63.245.106.224) 37.297 ms 37.293 ms 37.290 ms
12 63.245.70.10 (63.245.70.10) 88.282 ms 88.293 ms 88.260 ms
13 200.1.111.25 (200.1.111.25) 91.028 ms 88.432 ms 88.405 ms
14 200.1.107.73 (200.1.107.73) 99.139 ms 100.897 ms 102.703 ms
15 * * *

22/05/2018 13:34:56 UTC

PING:
PING 190.213.140.172 (190.213.140.172) 56(84) bytes of data.

— 190.213.140.172 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

22/05/2018 13:34:56 UTC

PING:
PING 190.213.140.172 (190.213.140.172) 56(84) bytes of data.

— 190.213.140.172 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

22/05/2018 13:34:56 UTC

MTR:
Start: Tue May 22 13:34:56 2018
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1.|-- 10.57.100.13 0.0% 10 0.4 0.3 0.3 0.4 0.0
2.|-- 37.244.23.130 0.0% 10 17.0 2.2 0.4 17.0 5.2
3.|-- 24.105.62.150 0.0% 10 0.8 1.2 0.8 2.3 0.3
4.|-- 137.221.66.14 0.0% 10 2.0 2.3 2.0 3.4 0.0
5.|-- 137.221.69.68 0.0% 10 1.9 2.6 1.8 7.9 1.8
6.|-- 137.221.69.32 0.0% 10 1.5 1.4 1.2 2.3 0.0
7.|-- 213.248.78.162 0.0% 10 1.9 2.3 1.9 3.7 0.5
8.|-- .atl-b22-link.telia.net 0.0% 10 18.6 19.3 18.2 21.0 0.9
9.|-- .mai-b1-link.telia.net 0.0% 10 34.7 35.1 34.7 35.5 0.0
10.|-- 213.248.72.6 0.0% 10 35.5 35.8 35.3 38.0 0.7
11.|-- .xe-6-0-9.0-boca-raton.fl.us.nmi-teracore01.cwc.com 0.0% 10 36.5 37.8 36.4 42.1 1.8
12.|-- 63.245.70.10 0.0% 10 87.8 90.9 87.7 117.0 9.2
13.|-- 200.1.111.25 0.0% 10 90.3 90.5 90.0 91.5 0.3
14.|-- 200.1.107.73 0.0% 10 107.0 121.5 95.9 191.3 32.6
15.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

22/05/2018 13:34:56 UTC

MTR:
Start: Tue May 22 13:34:56 2018
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1.|-- 10.56.100.81 0.0% 10 0.2 0.4 0.2 1.0 0.0
2.|-- 37.244.22.131 0.0% 10 0.5 0.5 0.4 0.9 0.0
3.|-- 24.105.30.152 0.0% 10 0.9 1.0 0.9 1.3 0.0
4.|-- 137.221.66.2 0.0% 10 1.3 1.5 1.3 1.9 0.0
5.|-- 137.221.68.70 0.0% 10 2.3 1.4 1.2 2.3 0.0
6.|-- 137.221.68.34 0.0% 10 1.4 2.4 1.1 13.0 3.7
7.|-- 213.248.78.166 0.0% 10 1.4 1.9 1.4 2.9 0.0
8.|-- .dls-b21-link.telia.net 0.0% 10 32.9 32.9 32.4 33.5 0.0
9.|-- .atl-b22-link.telia.net 0.0% 10 49.9 49.3 49.0 49.9 0.0
10.|-- .mai-b1-link.telia.net 0.0% 10 64.2 64.6 64.2 65.5 0.0
11.|-- 80.239.132.25 0.0% 10 66.3 72.9 66.3 130.7 20.3
12.|-- .xe-6-0-6.0-north-miami.fl.us.nmi-teracore01.cwc.com 0.0% 10 66.7 67.8 66.6 77.9 3.4
13.|-- 63.245.70.10 0.0% 10 116.7 116.7 116.6 117.1 0.0
14.|-- 200.1.111.25 0.0% 10 118.9 119.0 118.8 120.0 0.0
15.|-- 200.1.107.69 0.0% 10 128.6 137.6 128.6 175.5 13.5
16.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

22/05/2018 13:34:56 UTC

Heya,

If you are having connection issues, start by going through the Disconnection and Latency Issues in Blizzard Games Support Article. Make sure to go through all the steps listed, and test again afterwards.

If you continue to have connection issues, run a WinMTR test. Let that run for about 10 minutes while playing Overwatch, and post the results here. That test shows the connection from your computer to the server, instead of the other way around.


Have a few seconds to spare? Let me know how I’m doing!