I can't play Overwatch since last month, I really need your help

Technical Support
1

It’s been ONE MONTH since I played Overwatch. Every single time I try to launch the game my screen goes black for a couple of seconds and then crashes. No error message, nothing. I deleted Razer Synapse, I deleted VC++, made a selective startup, changed my resolution… Literally anything I could find. I’m getting out of ideas guys. Any help would be appreciated, I really don’t want to miss the event

2

Hello GreenNecro,

Please try these steps here.

Kind regards

What’s your opinion?

3

Just tried that, when I try to open the game my screen goes black and then my game crashes with no error message

4

Thank you for going through those steps GreenNecro, sorry to hear that did not help out.

Please post your System Files so we can have a closer look into this. Please go through the steps listed here, and create both the MSInfo and DxDiag files. Post them on a page like Pastebin.com or share directly with us through OneDrive. Post the links here afterwards, so we can have a look.

Have a few seconds to spare? Let me know how I’m doing!

5

Sure

MSInfo: https:// pastebin. com/4ZCfcRE0
DxDiag: https:// pastebin. com/dcsjPLbh

6

Hello GreenNecro,

I can see you have Razer Chroma SDK installed in your computer. Please, make sure you completely uninstall it; we’ve seen many cases where uninstalling this software fixed black-screen crashes for Overwatch.

If that doesn’t work, I’d also try uninstalling the following:

  • McAfee
  • Intel Extreme Tuning Utility - If you have any kind of overclocking in your system, we always advice returning the hardware to default speeds to test if the issue continues.
  • Razer Cortex

Got feedback about the support I’m providing? Leave your comments here!

1 Like
7

Thank you for your help! I deleted McAfee and my game launched. Have a nice day!

8

I was having the same problem. +1 for purging razor chroma sdk, which fixed it for me. I recently got a chroma keyboard, so installed the chroma sdk. For whatever reason, Overwatch was fine for like a day or two, but then following a nvidia driver update I could no longer run any blizzard game (well, I tried only diablo, OW, OW PTR). Annoyingly I had also done kind of a lot of stuff with my machine over those two days, so it took me a while to unwind far enough to try removing the chroma sdk - but that was totally the fix! Thanks :slight_smile: