Keep getting disconnected & audio delay

I live in the UK but I’ve been playing in the Americas server for quite a while. I kept getting disconnected a week or so ago (nearly every game when it gets really bad) so I wondered if it was because I wasn’t playing in the Europe server. I switched but that doesn’t seem to be the case. My wifi is fine. It’s been stopping me from playing comp because I’m too scared to jump into a game only to get disconnected and lose sr.

I also get audio delays; I can hear what my own character is doing but apart from voicelines, I can’t hear anyone else for around 5-10 seconds and suddenly it plays all at once. This doesn’t happen with any other games that I play, and it happens whether or not I play with my headphones. The game itself lags occasionally so sometimes I die without knowing why and 5 seconds later I will hear ‘Justice rains from above!’ along with like a hundred other sound effects.

Just wondering if there is anything I can do right now that will fix this or if I will have to just suck up or get a better pc. The audio delay only started happening a few weeks ago though.

Good evening! :wave:

Sounds like a latency issue you’re having. Since you’ve mentioned using Wi-Fi, try plugging in an Ethernet cable instead and see if that enhances your gameplay experience in any way. A wired connection is significantly more reliable than a wireless one. So give it a try! :smile:

Apart from that, here are also some other steps you could try. Don’t forget to have a look at the ‘Advanced Troubleshooting’ section as well if the issue persists:

https://us.battle.net/support/en/article/5338


Pachimari