Lags and packet loss

so i have been having some strange lags for almost a week now, mostly affecting character movement and causing some rubberbanding. The latency ingame is still showing a pretty solid ~45 ms during the lags, and it appears to be somewhat random and not constant.

i downloaded PingPlotter and i have run it both on the address shown from pressing ctrl+shift+n ingame and the IP’s given by this article: https://eu.battle.net/support/en/article/7871

Here are the results from running it (on a bit different times). all images are shown over a time period of 10 minutes:

185.60.114.159
https://share.pingplotter.com/e7uN7PQYQg7.png

185.60.112.157
https://share.pingplotter.com/dCxFAXMwtry.png

5.42.173.128 (from pressing ctrl+shift+n)
https://share.pingplotter.com/fTjMG8rmyGW.png

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All of them have packet loss but its clear that the issues are on the “et-0-0-3… …” servers.
is there anything i can do about this? looking at these results the latency goes as high as over 2000 ms from time to time while not showing more than ~50 ms ingame. but im definitely having rubberbanding effects, sometimes to the point i end up walking into walls despite the latency being relatively low.

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Started WinMTR and ran it for a while after lagging today. here is the result:

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| No response from host - 100 | 110 | 0 | 0 | 0 | 0 | 0 |

| 82-209-178-142.cust.bredband2.com - 0 | 19 | 19 | 0 | 1 | 6 | 0 |

| hu0703-sto-mar36-cr1.se.bredband2.net - 0 | 19 | 19 | 9 | 10 | 11 | 10 |

| netnod-ix-ge-b-sth-1500.blizzard.com - 0 | 19 | 19 | 10 | 12 | 34 | 11 |

| ae1-br01-eqsk1.as57976.net - 0 | 19 | 19 | 31 | 33 | 55 | 31 |

| et-0-0-3-br01-eqam1.as57976.net - 0 | 19 | 19 | 32 | 258 | 4237 | 33 |

| No response from host - 100 | 110 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 110 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 110 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 110 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 110 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 110 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 110 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 110 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 110 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 110 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 110 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 110 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 110 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 110 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 110 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 110 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 110 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 110 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 110 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 110 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 110 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 110 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 110 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 110 | 0 | 0 | 0 | 0 | 0 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

is there really nothing i can do about this? the et-0-0-3 server had at worst 4237 ms