Looking glass results, need help!

Technical Support
1

Can somone look at these result for me? Having a hard time connecting to the overwatch servers and when i do get in i have 180ms. (Never had this issue before untill 2 days ago).

Also added WinMTR to the bottom.

TRACEROUTE:
traceroute to 143.178.59.238 (143.178.59.238), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.859 ms 0.847 ms 0.837 ms
2 37.244.24.131 (37.244.24.131) 269.071 ms 269.270 ms 269.900 ms
3 Blizzard Blizzard 1.390 ms 1.388 ms 1.386 ms
4 137.221.66.40 (137.221.66.40) 1.358 ms 1.365 ms 1.364 ms
5 137.221.78.54 (137.221.78.54) 18.246 ms 18.262 ms 18.263 ms
6 * * *
7 137.221.78.34 (137.221.78.34) 1.102 ms 1.113 ms 1.112 ms
8 tmobilethuisinterxionams5nl-ixnet (193.239.117.50) 1.702 ms 1.733 ms 1.940 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

06/04/2021 14:21:33 UTC

TRACEROUTE:
traceroute to 143.178.59.238 (143.178.59.238), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.317 ms 0.309 ms 0.312 ms
2 37.244.25.2 (37.244.25.2) 280.078 ms 280.283 ms 292.716 ms
3 Blizzard Blizzard 1.006 ms 1.026 ms 1.030 ms
4 137.221.66.38 (137.221.66.38) 0.895 ms 0.913 ms 0.915 ms
5 137.221.77.52 (137.221.77.52) 10.074 ms 10.095 ms 10.098 ms
6 * * *
7 137.221.78.34 (137.221.78.34) 11.336 ms 11.355 ms 11.357 ms
8 tmobilethuisinterxionams5nlixnet (193.239.117.50) 10.483 ms 10.529 ms 10.539 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

06/04/2021 14:21:33 UTC

PING:
PING 143.178.59.238 (143.178.59.238) 56(84) bytes of data.

— 143.178.59.238 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

06/04/2021 14:21:33 UTC

PING:
PING 143.178.59.238 (143.178.59.238) 56(84) bytes of data.

— 143.178.59.238 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

06/04/2021 14:21:33 UTC

MTR:
Start: Tue Apr 6 14:21:33 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.3 0.2 0.4 0.0
2.|-- 37.244.24.131 60.0% 10 315.2 298.7 282.4 315.2 13.5
3.|-- Blizzard 0.0% 10 0.8 0.8 0.7 1.0 0.0
4.|-- 137.221.66.40 0.0% 10 55.7 6.0 0.3 55.7 17.5
5.|-- 137.221.78.54 0.0% 10 0.9 56.2 0.9 238.8 91.1
6.|-- 137.221.65.76 90.0% 10 14259 14259 14259 14259 0.0
7.|-- 137.221.78.34 0.0% 10 1.0 8.1 1.0 42.3 14.6
8.|-- tmobilethuisinterxionams5nlxnet 0.0% 10 1.7 1.8 1.5 2.0 0.0
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

06/04/2021 14:21:33 UTC

MTR:
Start: Tue Apr 6 14:21:33 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 37.244.25.2 10.0% 10 278.8 287.3 267.8 299.9 9.6
3.|-- Blizzard 0.0% 10 0.8 0.9 0.7 1.1 0.0
4.|-- 137.221.66.38 0.0% 10 0.4 0.7 0.4 2.0 0.3
5.|-- 137.221.77.52 0.0% 10 9.7 18.1 9.7 50.5 15.9
6.|-- 137.221.65.93 90.0% 10 13997 13997 13997 13997 0.0
7.|-- 137.221.78.34 0.0% 10 11.5 11.4 9.8 23.8 4.3
8.|-- t-mobilethuis.interxionams5.nl-ixet 0.0% 10 10.7 10.7 10.4 11.1 0.0
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

06/04/2021 14:21:33 UTC

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.1 - 0 179 179 0 10 318 0
1-32-178-143.ftth.glasoperatornl - 86 41 6 2 124 369 366
No response from host - 100 36 0 0 0 0 0
No response from host - 100 36 0 0 0 0 0
No response from host - 100 36 0 0 0 0 0
No response from host - 100 36 0 0 0 0 0
No response from host - 100 36 0 0 0 0 0
No response from host - 100 36 0 0 0 0 0
No response from host - 100 36 0 0 0 0 0
No response from host - 100 36 0 0 0 0 0
No response from host - 100 36 0 0 0 0 0
No response from host - 100 36 0 0 0 0 0
No response from host - 100 36 0 0 0 0 0
No response from host - 100 36 0 0 0 0 0
No response from host - 100 36 0 0 0 0 0
No response from host - 100 36 0 0 0 0 0
No response from host - 100 36 0 0 0 0 0
No response from host - 100 36 0 0 0 0 0
No response from host - 100 36 0 0 0 0 0
No response from host - 100 36 0 0 0 0 0
No response from host - 100 36 0 0 0 0 0
No response from host - 100 36 0 0 0 0 0
No response from host - 100 36 0 0 0 0 0
No response from host - 100 36 0 0 0 0 0
No response from host - 100 36 0 0 0 0 0
No response from host - 100 36 0 0 0 0 0
No response from host - 100 36 0 0 0 0 0
No response from host - 100 36 0 0 0 0 0
No response from host - 100 36 0 0 0 0 0
No response from host - 100 36 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

2

Hello Romits,

Your WinMTR results seem to indicate significant packet loss is a node.

Please try the steps mentioned in this troubleshooting guide.

3

Already done, no change.

4

In that case you’ll need to reach out to your internet provider to have them take a look. The WinMTR results you shared show that it’s taking up to 318ms for the signal just to reach your router, and 86% of the data packets from your router to the nearest internet exchange have failed to reach it on the first try. Both of these need to be looked into, and your internet provider’s the best source of advice on that end.

5

Already called my provider yesterday, they told me there doesn’t seem to be anything wrong on their end. Also Overwatch is the only game that causes trouble at the moment, if it’s not on your side then tell me why I get 100ms on American servers and 180+ on european servers…